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email support

Ask us about your TalkTalk email account and Webmail.

emails not sent or received

pdg51
First Timer
Private Message TalkTalk
Message 9 of 9

I can receive and send emails through my Talktalk account OK EXCEPT, suddenly, emails to and from my wife are not being sent or received. Has something changed?

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8 REPLIES 8

Message 1 of 9

Hi Paul, I've raised a new fault ticket the previous one was closed without action.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 9

@pdg51, you posted live links to your email addresses and even the associated mentions in your most recent post could leave you vulnerable to unsavoury characters harvesting your address etc.

 

Please never publish this sort of information in the public thread.

 

It should go in Private Notes, at the end of Personal Information, or be sent by PM if staff request it.

Gliwmaeden2, a fellow customer.

Private Message TalkTalk

Message 3 of 9

Furthermore, it seems that emails addressed to v .... and c.c'd to me at p.....do not get through to me either!

Paul.

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Private Message TalkTalk

Message 4 of 9

Any joy yet Ady?

I still cannot send or receive between and @ Talktalk.net.

Paul.

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Message 5 of 9

It'll take them a couple of days before they get this sorted. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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pdg51
First Timer
Private Message TalkTalk
Message 6 of 9

Thanks Ady. Problem continues.

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Ady-TalkTalk
Support Team
Staff
Private Message
Message 7 of 9

Thanks for the additional infromation. I've raised a fault ticket for you. Please allow 3 working days before chasing for updates.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Ady-TalkTalk
Support Team
Staff
Private Message
Message 8 of 9

Hi pdg51, please send me a private message with your wife's email address and your affected email address and I'll run some checks for you.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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