everymail.

[Dezzz]

why do i keep getting these emails, even though i am still a talktalk customer?

why do i keep receiving these emails, even though i am currently a full fibre customer?

[Dezzz]

thanks siphosethu

[siphosethu-TT]

No, there's another form will have to fill. I'll send you a private message so we can get started. Thanks

[siphosethu-TT]

Then you shouldn't have worry about it, just hang in there as this is still being looked into okay. Thanks

[Dezzz]

yes fry8s, this is the form with the private notes, that i have filled in.

[Dezzz]

yes, i filled the form in, and put my current active talktalk account number in.  Looks like the email addresses i use, must be linked to my previous talktalk account. So they just require linking to my current account thx

[siphosethu-TT]

No, there's a form that's completed to stop incorrect comms from being sent to you. This also helps show you have an active account. Thanks

[fr8ys]

@Dezzz when you say form, do you mean the private notes field? If so this is not having completed a form, just information to allow the form to be completed by staff.

[siphosethu-TT]

If the account number used is from the new account, then you won't have a problem. Is that account already disconnected because I'm sure whoever filled the form for you must've used an active account. Thanks

[Dezzz]

yes , i have filled the form in, i think the issue, is when i move to talktalk fibre, from talktalk broadband, the fibre is a brand new account, and my emails are linked to the original account. Will the form i have filled in sort this problem out?  thanks

[siphosethu-TT]

Thank you for the information, please confirm if someone has taken you through a form that will help link your emails. If not, then will have to do that right away okay. Thanks

[Dezzz]

i have filled in the form you sent the link to. thx

[Dezzz]

i received similar emails previously, and after online chat was informed it is just a notification, because i am currently a talktalk broadband customer. Then i received the email in the screenshot today.

[kanya-TT]

Hey there, @Dezzz. We are so sorry you are receiving this comms. Is this the first time you are reporting this to us? 

Kanya

[fr8ys]

Please see here for information. 

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...

Please post back once you have completed the required information so support staff can action for you.

Thank you