not receiving gmail and outlook emails

[patrizia55]

over the weekend noticed that my tiscali.co.uk mail is not receiving emails from gmail and Hotmail. 

[Ady-TalkTalk]

I know I don't know why that's in the statement its not my statement. Webmail is a mail client just like any other. I've been told this morning that it should now be resolved.

Ady

[jbuchanangb]

Hello @Ady-TalkTalk
Your statement that users of webmail are unaffected is not correct. Emails to Tiscali from any domain owned by Microsoft or Google are failing to arrive in the Inbox. It is irrelevant whether the inbox is viewed in webmail of using an email client.
Here is the diagnostic information from outlook.com
11/9/2024 2:13:53 PM - Server at AM8PR08MB5828.eurprd08.prod.outlook.com returned '550 5.4.317 Message expired, cannot connect to remote server(451 4.4.8 MX hosts of 'tiscali.co.uk' failed MTA-STS validation.)'
11/9/2024 2:03:53 PM - Server at tiscali.co.uk (0.0.0.0) returned '450 4.4.317 Cannot connect to remote server [Message=451 4.4.8 MX hosts of 'tiscali.co.uk' failed MTA-STS validation.] [LastAttemptedServerName=tiscali.co.uk] [AM7EUR03FT026.eop-EUR03.prod.protection.outlook.com 2024-11-09T14:03:53.664Z 08DCFF1CE75A6C8F](451 4.4.8 MX hosts of 'tiscali.co.uk' failed MTA-STS validation.)'

[Ady-TalkTalk]

Hi all, We’re aware that some of our customers are having problems with their Tiscali email service. Tiscali customers are currently unable to receive emails from Gmail. Senders from Gmail are reporting getting the error message 'The MX host does not match any MX allowed by the STS policy'.

This issue only seems to be impacting email clients (outlook for example), customers using our webmail service aren’t reporting issues. 

Our team are working hard to get things back up and running, please check back here for updates.

Check the service status board for updates.

Ady