photos going to spam

[marksg]

hi

i have always sent photos from my iphone to my email address and now they always go to spam. i also tried to send a photo from my wives phone and same again goes straight to spam folder what is happening can you help

[nomfezeko-TT]

Hi there @marksg ,thank you for the response, please confirm if you are still having issues so we can then proceed with checks on our end. 

-Fez. 

[marksg]

iphone 11 and home tesktop computer

[siphosethu-TT]

I need to know what device are you using when accessing your email?

[siphosethu-TT]

Hi there @marksg, will run checks on this so we able to stop them from going to spam folders in the first place. Thanks

[Billx]

You don't have to forward  a separate email.

You can move the email from the Spam folder to the Inbox folder,  @marksg 

[marksg]

hi angelique

sorry its been a time to reply as i replied on my phone and only received an undelivered today

i get my emails on my iphone 11 and my home desktop computer

tried today and photo goes to spam but if i forward it from spam to email address i then receive it ??????????

[angelique-TT]

I need to know what device are you using when accessing your email?

[angelique-TT]

Great, now we've confirmed you have a working internet connection we can continue.

[marksg]

Yes it does 

[mandisa1-TT]

Can we please complete diagnostic checks with you.
Please open a browser now and browse to - www.bbc.co.uk. Once done let me know if the website opens?

[marksg]

unless you have changed terms or settings I have had the same email address since the Tiscali days that’s how long I have been with you and I have always sent photos from my phone to my email for years and it’s only stopped working recently 

[mandisa1-TT]

Can you please check your email settings or rules if there are rules or settings that are blocking attachments (pictures) Thanks

[marksg]

I can send a written email but as soon as I send a photo to myself it goes straight into my junk folder. If I send a photo to another email address it lists as sent but they don't receive it

[amahle-TT]

Alright, I will look into this for you. Kindly confirm if this happens only on one email address on or all that send a photo.

[marksg]

Hi Amahle yes still happens if I send a photo to my email from my iphone it goes straight into my junk mail the I have to forward it from junk to email and it goes through . a bit of a ball ache

[amahle-TT]

Hi there @marksg, please confirm if you are still experiencing this issue

[ferguson]

No worries. I use AirDrop to move photos to my Mac if I need to, I thought there may be something similarly easy for other platforms. 

[marksg]

Hi Furguson

I am using Talktalk webmail and if I got a lot of photos I hard wire to my computer but the odd couple I would email

Thanks for your time

[ferguson]

OK, at least you have a workaround. Are you using TalkTalk webmail, or a third-party client? Hopefully somebody can tbhen advise further.

Have you considered another means for moving photos from one device to another? 

[marksg]

hi furguson 

I just forwarded each junk email to my email account and all went through ,hope I a'int got to do this every time but it works