Ask us about your TalkTalk email account and Webmail.
yesterday
I posted this request yesterday but it seems to have disappeared, so here is my second attempt.
I send emails to members of my club through the email service run by the club's webhosting company www.one.com.
recently some of those emails have been bounced back as rejected and the accompanying message, which I have copied at the end of this request, seems to indicate that the posts from the talktalk.net domain are being blocked. Neither of the ip addresses mentioned are mine (I checked on line). Can anyone advise please?
Message received from remote postmaster (I have obscured the intended recipient's address):
"This is the mail system at host mx4.pub.mailpod9-cph3.one.com.
I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.
<##########@btinternet.com> failed: host mx.bt.prod.cloud.openwave.ai
(65.20.50.207) said: 571 DMARC Reject (5.7.1.2) on 2025/01/27 13:41:08 GMT from un-validated IP address: 185.164.14.124. The DMARC policy for the domain talktalk.net tells us to reject this email. We protected our customers by not allowing any more emails from your IP address till we notice an improvement.
You may have been affected unknowingly through your email provider. Please contact your email provider to assist. Our Postmaster will be unable to help you. (in reply to EOD command)"
10 hours ago
Hi Ady,
I have sent an email to the same address from webmail and immediately received the message below. If it helps, the club address I sent it to, that forwards the email to the recipient, is ######@probus-teddington-hampton.org.uk and it is hosted by www.one .com. I have edited the recipient's name above and in the message below for privacy.
Message from remote postmaster:
14 hours ago
Hi Tinkerer, please confirm that the same happens when you login to TalkTalk webmail and send directly to the intended recipients.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
yesterday
Hi @Tinkerer I strongly suspect that there are changes going on in the background which are causing these issues. Hopefully they will be resolved sooner than later I strongly suspect that there are changes going on in the background which are causing these issues. Hopefully they will be resolved sooner than later.