setting up new mailbox, set new mailbox in mailbox manager but cannot see it sending or receiving

[Drover10011]

my mail manager shows my to mail boxes set up bur onyl the original one is working. the new one is not sending or receiving?

[siphosethu-TT]

Thank you @ferguson & @Gliwmaeden2 for the help.

@Drover10011 please use the link provided by @ferguson. Thanks

[Gliwmaeden2]

While adding the information to Private Notes, @Drover10011, you might as well check that all Personal Information is completed. Whenever you add information to your community forum profile, always SAVE CHANGES. 

[ferguson]

Click here and complete your details, scroll down a bit for the Private notes section. 

[Drover10011]

not sure where private notes are?

[siphosethu-TT]

Hi there @Drover10011, allow me to check if the second email is linked to the account. Please update your private notes and add the email giving you issues so I can have it looked into right away. Thanks