talktalk account on thunderbird can't send emails

[ridharlow]

Hi

Can anyone help

recently I can't send emails from my talktalk account when using thunderbird mail app

I can send them from the talktalk webmail app/webpage fine

I can also receive emails

It just comes up with the following error message:-

"sending of message failed. an error occured while sending mail. the server responded. Reject for policy reasons. Please check the message and try again"

any help please

[ridharlow]

sorry, yes the domain is @talktalk.net for the email address, I was getting my wires crossed then, ignore the icloud.com

[nameunknown_]

@ridharlow 

Is icloud.com the domain for the recipient email address?

I was asking for the domain of the sender email address. You have referred to the email account as a TalkTalk account. I was checking whether it is a talktalk.net account or one of the other domains that TalkTalk has acquired.

[ridharlow]

icloud.com

[nameunknown_]

@ridharlow 

I don't know why you are seeing the rejection message with such small attachments. That is a question for the Everymail team managing the email servers. What domain is the email address?

[ridharlow]

can you help, as I got it for attachments under 10mb, I had one for less than 1mb

[nameunknown_]

@ridharlow 

I have just done some testing with a taltalk.net email account using Thunderbird. I only got the same rejection message that you have if the attachment size exceeds 10MB.

[ridharlow]

all done and updated

[sabelo-TT]

Thank you for this. Before continuing any further, please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here. Please do confirm once done. 

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

[ridharlow]

yes i am 

[sabelo-TT]

@ridharlow, thank you for bringing this to our attention. I will need to know a few this to further resolve this matter. If I may kindly ask, are you currently an active broadband account holder?

[ridharlow]

I can't also attach anything to send, as get same error message

[ridharlow]

I have tried again and found i can send them, but only if I remove my jpeg logo which I have at the bottom of my emails, any way I can send them with this still included?