talktalk email keeps crashing with message aw snap, and have to reload page

[JJ2020]

talktalk email keeps crashing with message aw snap, and have to reload page. Anyone else having this problem?

[mickking]

Seems worse than ever today - has dropped out 5 times already!

[mickking]

Seems worse than ever today - has dropped out 5 times already!

[Ady-TalkTalk]

I've sent a chaser asking for updates. I'll post back when I know more. 

Ady

[Gondola]

Hi mickking 

If you block advertising using an ad-blocker your browser is not going to be affected. Or use an email client or email app. 

TalkTalk do have this logged as an incident.

[mickking]

I am also getting the "Aw snap" error message several times daily over the last few days, and an "out of memory" message.

[Ady-TalkTalk]

Hi stuartrees01, this is in the process of being investigated. The networks team will provide updates in due course and I'll post them to let you know what's going on. 

Ady

[Gondola]

Hi stuartrees01 

If you block advertising using an ad-blocker your browser is not going to be affected. Or use an email client or email app. 

TalkTalk do have this logged as an incident.

[stuartrees01]

Still frustratingly happening, no chance of using email for any length of time before "aw samp" crash on Chrome.
Seemingly a similar problem using Edge, happening for me on TalkTalk Webmail only - idea what is happening behind the scenes to cause this.
No issues with other web accesses using chrome.

[Ady-TalkTalk]

Thanks for letting us know. 

Ady

[td123]

@Ady-TalkTalk @Gondola 

I use the chrome-based Edge and am still experiencing crashes, although less frequent than a few days ago.

[Ady-TalkTalk]

I'm testing it on EDGE and Chrome all still working. I'll reopen the incident. 

Ady

[Gondola]

Hi Ady-TalkTalk 

Chrome crash still present (9.30 this morning). The console indicates the exact same point every crash. I expect Edge will fail although not tested this morning.

Out of memory error whilst on the TalkTalk Mail desktop compose screen and when video advertising from AdvertServe is running on the skyscraper panel.

TalkTalk Mail 7.8.4-65

Chrome Version 95.0.4638.69 (Official Build) (64-bit) and Chrome Version 96.0.4664.45 (Official Build) (64-bit)
Windows Version 10.0.19042

No crash when using Firefox. No crash when using Android.

[Ady-TalkTalk]

Hi all, I reported this yesterday. I'm unable to replicate this today although I was yesterday. Is anyone still getting issues?

Ady

[Gondola]

Hi JJ2020 

You're not alone.

On 12 November 2021 I replicated a crash issue with Windows 10 Edge browser (based on Chrome) Version 95.0.1020.53, using TalkTalk Mail, that failed with an out of memory error whilst on the TalkTalk Mail compose screen and when video advertising was running on the skyscraper panel.  I've since replicated using the latest Chrome build and seen the aw snap error.

I've not (yet) seen a fail using the Firefox browser nor a fail with any browser when using an ad-blocker to suppress the advertising. My pragmatic advice is therefore to use an ad-blocker extension or add on. Alternatively, as another workaround so long as your mailbox isn't limited to webmail only access, use an email client or email app software. You'll not see the advertising accompanying TalkTalk Mail.

The browser crash fail has been reported to TalkTalk.