on 18-11-2021 07:21 AM
on 17-11-2021 02:12 PM
on 17-11-2021 01:43 PM
Hi stuartrees01, this is in the process of being investigated. The networks team will provide updates in due course and I'll post them to let you know what's going on.
on 17-11-2021 11:52 AM
on 17-11-2021 11:46 AM
Still frustratingly happening, no chance of using email for any length of time before "aw samp" crash on Chrome.
Seemingly a similar problem using Edge, happening for me on TalkTalk Webmail only - idea what is happening behind the scenes to cause this.
No issues with other web accesses using chrome.
on 17-11-2021 07:13 AM
on 16-11-2021 10:44 AM
on 16-11-2021 10:21 AM
Chrome crash still present (9.30 this morning). The console indicates the exact same point every crash. I expect Edge will fail although not tested this morning.
Out of memory error whilst on the TalkTalk Mail desktop compose screen and when video advertising from AdvertServe is running on the skyscraper panel.
TalkTalk Mail 7.8.4-65
Chrome Version 95.0.4638.69 (Official Build) (64-bit) and Chrome Version 96.0.4664.45 (Official Build) (64-bit)
Windows Version 10.0.19042
No crash when using Firefox. No crash when using Android.
on 16-11-2021 10:17 AM
Hi all, I reported this yesterday. I'm unable to replicate this today although I was yesterday. Is anyone still getting issues?
on 15-11-2021 05:56 PM
You're not alone.
On 12 November 2021 I replicated a crash issue with Windows 10 Edge browser (based on Chrome) Version 95.0.1020.53, using TalkTalk Mail, that failed with an out of memory error whilst on the TalkTalk Mail compose screen and when video advertising was running on the skyscraper panel. I've since replicated using the latest Chrome build and seen the aw snap error.
I've not (yet) seen a fail using the Firefox browser nor a fail with any browser when using an ad-blocker to suppress the advertising. My pragmatic advice is therefore to use an ad-blocker extension or add on. Alternatively, as another workaround so long as your mailbox isn't limited to webmail only access, use an email client or email app software. You'll not see the advertising accompanying TalkTalk Mail.
The browser crash fail has been reported to TalkTalk.