Ask us about your TalkTalk email account and Webmail.
on 19-11-2023 07:16 PM
For the last month or so emails being sent to me from two sources using batch distribution have not arrived. Both of these are from safe sources
on 23-11-2023 10:29 AM
Hi PeterB85, I've run the 7 day check against your email address. We're not showing any blocks in the last 7 days on specific email domains.
Ady
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on 23-11-2023 01:52 AM
Having looked at the two domains, I can see that both do have SPF files to authenticate mail sending from permitted servers and neither are on any of the usual blacklists currently. Essentially, nothing to indicate why mail wouldn't be delivered.
I'll ask TalkTalk to check back over the last week to see if either of those domains got mail delivered or got blocked.
Gondola Community Star 2017-2024
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on 22-11-2023 07:55 PM
There are no rules. The two domains are prcdtr.org.uk and qemailserver.com
on 20-11-2023 10:34 AM
You've checked that you have no filter rules defined that might be diverting mail from your Inbox?
Select here: Sign in to TalkTalk Mail
Enter your full TalkTalk Mail email address, select Continue and enter the password, select Sign in.
Let us know if you've deleted any Rules.
If you have previous mail messages from the originators then, if their sending service hasn't changed:
I'll check that out whilst the originators are checking with their respective mail sending service(s).
Gondola Community Star 2017-2024
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on 20-11-2023 09:58 AM
I have checked they have correct address and I have until recently received them weekly or monthly for a number of years. one is a church mailing and the other an academic research project. They are looking at their sendrers but said I would contact Talktalk..
on 19-11-2023 07:56 PM
How do you know for sure that messages are being sent to your email address? By far the top reason for expected mail not arriving is a recipient email address being on the mail sending service suppression list.
Which bulk mail senders are we looking at here?
Gondola Community Star 2017-2024
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