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toolbar disappeared

stuwed
First Timer
Private Message TalkTalk

on ‎22-08-2025 03:21 PM

Message 8 of 8

The toolbar has disappeared from my Talktalk webmail which means that I can no longer delete selected emails. Can anyone suggest how I can restore the toolbar or another way to delete selected messages. The only option I can find deletes all messages.  Thanks

 

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7 REPLIES 7

fr8ys
Community Star
Private Message TalkTalk
In response to stuwed

on ‎23-08-2025 01:05 PM

Message 1 of 8

That's good to know. Thanks for the update.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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stuwed
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎23-08-2025 11:36 AM

Message 2 of 8

Problem has resolved itself today with the reappearance  of the toolbar and delete button. Thank for you advice.

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fr8ys
Community Star
Private Message TalkTalk
In response to stuwed

on ‎22-08-2025 05:19 PM

Message 3 of 8

Thanks for that nugget of information. It is strange as we had a spate of reports of the move function disappearing, so clearly this is something affecting some users at various times.

 

Have you tried using another browser? If so which browsers have you tried? If not, could you try another please?

 

Thank you

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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stuwed
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎22-08-2025 05:09 PM

Message 4 of 8

Thank you - though I was using the toolbar until 2 days ago when it disappeared. If thats what they've done it makes the account totally unusable. 

At least I can stop scratching my head now - thanks for your help.

 

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nambuso-TT
Support Team
Staff
Private Message
In response to fr8ys

on ‎22-08-2025 04:30 PM

Message 5 of 8

Thank you very much for this @fr8ys

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fr8ys
Community Star
Private Message TalkTalk

on ‎22-08-2025 04:23 PM

Message 6 of 8

Hi,

 

It seems the toolbar disappeared a few months ago during an upgrade (?) and there is no way to bring this back (at least no way that customers have found so far).

 

The other consequence of this is moving multiple emails to folders. 

 

It's been reported to the developers that customers are missing the toolbar function. I shall add this to the report to the forum manager.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

nambuso-TT
Support Team
Staff
Private Message

on ‎22-08-2025 03:29 PM

Message 7 of 8

Hi there @stuwed. Please try to clear cookies and cache on your current browser. Alternatively, please use a different browser. Thank you.

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