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email support

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vanishing emails

grandude
Team Player
Private Message TalkTalk

on ‎22-02-2023 12:20 PM

Message 6 of 6

Yesterday I spent over 30 minutes talking to a bank who were trying to send emails to my lineone.net address, none of which arrived then, or since. Today I received a letter from another company saying that they had tried to contact me by email at the same address, but had failed and would I please update my email address. 

And yet, some emails are getting through. Any ideas ?

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5 REPLIES 5

Ady-TalkTalk
Support Team
Staff
Private Message
In response to grandude

on ‎23-02-2023 09:25 AM

Message 1 of 6

If you prefer you can send them in a Personal Message to me. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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grandude
Team Player
Private Message TalkTalk
In response to Ady-TalkTalk

on ‎23-02-2023 08:52 AM

Message 2 of 6

Hi Ady

 

Not sure how to do that.

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Ady-TalkTalk
Support Team
Staff
Private Message
In response to grandude

on ‎23-02-2023 07:24 AM

Message 3 of 6

Please add the affected mail sending addresses in private notes in your community profile and I'll run a check on them. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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grandude
Team Player
Private Message TalkTalk
In response to Ady-TalkTalk

‎22-02-2023 03:30 PM - edited ‎22-02-2023 03:41 PM

Message 4 of 6

Hi Ady - in the past, both companies have had no problems in getting to me. I am sure that I have not made any changes to my mail filters, as I am not sure where to find them in order to change anything.

An update on that - I do not have any filter rules.

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Ady-TalkTalk
Support Team
Staff
Private Message

on ‎22-02-2023 02:52 PM

Message 5 of 6

Hi grandude, have you checked your mail filters in webmail to make sure you're not blocking them?

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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