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FIbre Support

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1 device drops connection from Eero once a minute - all others fine

Popular Poster
Private Message TalkTalk
Message 23 of 23

Hi there, 


I recently upgraded from Fibre 65 to Fibre 150 with 1 Eero. 


All my devices connect fine, although when my Windows 11 laptop connects to wi-fi for the first few hours it drops out roughly every 1.5 minutes (monitored using Net uptime monitor) - after a few hours it stabilises but is not perfect.


Can any one suggest a solution?


I have been onto support twice

1) the internet had stabled and they couldn't see an issue
2) when they looked at my Eero account - they said I had too many devices on it and needed to upgrade to full coverage. Which was never mentioned when I bought the service, that I might need to upgrade.


Here's the detail

 - I live in a tiny cottage and it's just me using the internet

- i have 9 connected devices
1. laptop

2. phone

3. printer 

4, 5, 6. Google home mini's

7. Chromecast

8,9. Smart bulbs


All these are never likely to be used at the same time, but still connected.


I have 2 floors, with most devices downstairs, but one google home upstairs and downstairs


My laptop is bang next to the Eero.


All devices apart from my phone and the printer are connecting via 2.4 GHz - even though I've changed my laptop to 'prefer' 5 GHz 


I used the temporary feature to turn the 5Ghz to set-up my smart bulbs.


I'm currently using a wired connection to connect my laptop to the eero.


My previous set-up worked absolutely fine (before the upgrade). I'm so disappointed with the service. I feel like I've been misold the upgrade, 


I wonder if it's a laptop problem?


Any help would be greatly appreciated





Community Star
Private Message TalkTalk
Message 21 of 23

Yes of course I will help @Michelle-TalkTalk. Give me about 30 mins & I should be online.

I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Support Team
Private Message
Message 22 of 23



@KeithFrench - Would you be able to offer any advice on this please?