Hi there,
I recently upgraded from Fibre 65 to Fibre 150 with 1 Eero.
All my devices connect fine, although when my Windows 11 laptop connects to wi-fi for the first few hours it drops out roughly every 1.5 minutes (monitored using Net uptime monitor) - after a few hours it stabilises but is not perfect.
Can any one suggest a solution?
I have been onto support twice
1) the internet had stabled and they couldn't see an issue
2) when they looked at my Eero account - they said I had too many devices on it and needed to upgrade to full coverage. Which was never mentioned when I bought the service, that I might need to upgrade.
Here's the detail
- I live in a tiny cottage and it's just me using the internet
- i have 9 connected devices
1. laptop
2. phone
3. printer
4, 5, 6. Google home mini's
7. Chromecast
8,9. Smart bulbs
All these are never likely to be used at the same time, but still connected.
I have 2 floors, with most devices downstairs, but one google home upstairs and downstairs
My laptop is bang next to the Eero.
All devices apart from my phone and the printer are connecting via 2.4 GHz - even though I've changed my laptop to 'prefer' 5 GHz
I used the temporary feature to turn the 5Ghz to set-up my smart bulbs.
I'm currently using a wired connection to connect my laptop to the eero.
My previous set-up worked absolutely fine (before the upgrade). I'm so disappointed with the service. I feel like I've been misold the upgrade,
I wonder if it's a laptop problem?
Any help would be greatly appreciated
Thanks
Vic
