TV box recording issues etc

[Chic77]

I have been having problems with my  tv4K Box for a few weeks now. the box will be 3 years old in June and until a few weeks ago everything was fine. Box will record but it will reboot itself during the recording, or it will only record some of the program or it will record a program in 10 minute segments or 14 minute segments ,and on viewing recordings the picture breaks up or stalls all together and freezes the box , I did an update and i did a factory reset but nothing has helped and now everytime i try to record something the box turns off and on again while in record mode. I think maybe i need a new replacement box but wondered if others are having the same problem , it is a shame as untill a few weeks ago i had no problems whatsoever and was pleased talk tv , as i am disabled i have grown to depend on being able to use record but now i am considering if there maybe a better alternative to talk tv/box , i know there is different tal talk tv boxes but ive noticed not all record so would prefer the same but a new box . any help would be appreciated , kind regards Chic77

 

[Karl-TalkTalk]

Hi

A replacement 4k box is on the way.

Thanks  

Karl. 

[Chic77]

I would yes very much so Karl if it can be the same model , the talktalk tv 4k box ?  Regards Chic77

 

[Karl-TalkTalk]

Hi

Would you like to swap out the box ?

Karl

[Chic77]

Well i dont know if this is being looked into or not but ive heard nothing . 

[Chic77]

Karl -Talk Talk, i did what you said, apologies . Have a fine day.

[Chic77]

Thanks Delboy2442, Thank you for your comment, i think i will look for a different provider (i dont want too but needs must i guess)as the recording of programs from any channels and not just BBC is what i liked about TalkTalk tv so updating to a newer box is not what i am looking for (i was hoping a new version of my existing box would solve the issue) and besides my mother has one of the newer boxes and has nothing but issues with it .Anyway cheers Bro for your comment, gives me something to think about. Kind regards. 

[Delboy2442]

Yes mate I've had same problems but all I get told is update to newer boxes that don't record but use Iplayer etc.I get you one of the reasons I went to talktalk was the recording facilities. All the best bro.

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl