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on 16-02-2024 12:05 PM
Morning Guys,
I noticed that my 5Ghz was no longer available on my devices. I have tried all the usual things like switching off WiFi and back on again etc. Then I logged into the router to disconnect the 5Ghz and reboot and to my surprise I now have a Guest Log In on my router which I didn’t create!
I have disabled and enabled my 5Ghz a couple of times. The router shows as enabled and ‘Up’ but my devices are not finding this band.
Any ideas as to why I have a Guest log in please?
Any ideas how to get my band width back please?
Thanks,
Jackie
Answered! Go to Solution.
on 10-04-2024 12:54 PM
You're very welcome @jackieh2009
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 10-04-2024 12:06 PM
Hi Jackie,
Please let us know how you get on 🙂
Michelle
on 10-04-2024 11:28 AM
Morning Keith,
Thanks for your reply.
As I typed a reply to Debbie, I realised what has happened. A short power cut has rebooted the router, giving me a temporary 5Ghz band.
Will have to get round to a factory reset.
Thanks, as always, for your help 😀,
Regards,
Jackie
on 10-04-2024 11:26 AM
Morning Debbie,
On the ball this morning, as always!
Thanks for checking. Strange that it has returned without any intervention, though we did have a brief power cut recently, so maybe the reboot has restored the 5Ghz only temporarily like last time.
Regards,
Jackie
on 10-04-2024 09:52 AM
Hi @jackieh2009
The latest firmware is V174, which you have probably had for a while now.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 10-04-2024 08:13 AM
Hi Jackie
I've just checked and I can't see any recent firmware updates completed for the router.
Thanks
on 10-04-2024 08:05 AM
@KeithFrench @Good Morning Keith,
I never got around to doing a factory reset on my router, but yesterday or Sunday I noticed that my 5Ghz bandwidth WiFi came back!
Has there been a firmware update to the router?
Thanks,
Jackie
on 19-02-2024 02:44 PM
Glad it is working OK @jackieh2009.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 19-02-2024 02:28 PM
Hi Michelle,
Thank you for your email.
Connection has been fine over the weekend, but Keith has explained that I need to do a factory reset if and when it happens again.
I am happy to close this thread as solved!
Regards,
Jackie
on 19-02-2024 06:58 AM
Hi Jackie,
Sorry for the delay. How has the connection been over the weekend?
Thanks
Michelle
on 17-02-2024 02:52 PM
No worries @jackieh2009
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 17-02-2024 02:40 PM
Hi Keith,
Thank you for your reply about needing to do a factory reset.
When it happens again I will know what I need to do 😁.
Thank you for your help, as always,
Jackie
on 17-02-2024 01:15 PM
Hi @jackieh2009
The guest log in was introduced with firmware V1.58, when support for the WiFi Mesh with the 266 WiFi Booster was added.
You must do a factory reset, because there is a bug in V1.74 and back to V1.58. This manifests itself that despite re-enabling either WiFi band, the actual wifi signal does not always start broadcasting again. This is despite the router's UI looking fine.
Yes, you would lose any settings that you have made, but the firmware will remain unchanged.
It sounds like you have got away with your reboot, but the problems are bound to return until you do the factory reset.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 17-02-2024 12:58 PM
Hi Debbie and Michelle,
I didn’t fancy a factory reset on my router, so unplugged it for over an hour.
The good news is that the rebooted route is now allowing my devices to access my 5Ghz bandwidth.
FYI, I now have a Guest login option on both bandwidths. I presume a firmware update created these?
Many Thanks for all your help as always,
Jackie
16-02-2024 01:56 PM - edited 16-02-2024 02:02 PM
Hi Debbie,
I presume I will loose all my settings, names and passwords if I factory reset?
Would I need to use the original login details on the router and start all over again?
Won’t I also loose all the firmware updates too?
Thanks,
Jackie
on 16-02-2024 01:00 PM
Hi jackieh2009
Thanks for your reply.
Did you also try factory resetting the router? (using the pin hole reset for ten seconds)
on 16-02-2024 12:49 PM
Hi Michelle,
Thanks for speedy reply 🙂.
Good job I kept the box as no branding on router.
It is a Sagemcom FAST 5364-3.
Thanks and regards,
Jackie
on 16-02-2024 12:08 PM
Good afternoon Jackie,
Which router are you currently using please? (make and model)
Thanks
Michelle