6/7 year old router

[Bornsurvivorxx]

Hi, I have had my current router for approx 6/7 years and am now experiencing multiple drop outs everyday, power cycling doesn't seem to be making any difference. Does it sound like my router is now dying? And will talk talk replace for free?

Tha k

[Debbie-TalkTalk]

Hi Bornsurvivorxx

That's great 🙂

Please let us know how you get on.

Debbie

[Bornsurvivorxx]

New router arrived and all set up, seems fine so far. Will update in a few days when it's had time to settle in.

Thanks

[Debbie-TalkTalk]

Hi Bornsurvivorxx

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Debbie

[Bornsurvivorxx]

Hi Debbie, name and number added. Thank you

[Debbie-TalkTalk]

Hi Bornsurvivorxx

I can send you a replacement router (no charge for this)

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send the router for you.

Thanks

[Gliwmaeden2]

Staff will reply after the weekend, @Bornsurvivorxx.