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FIbre Support

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6/7 year old router

Bornsurvivorxx
First Timer
Private Message TalkTalk

on ‎10-05-2024 08:48 PM

Message 7 of 7

Hi, I have had my current router for approx 6/7 years and am now experiencing multiple drop outs everyday, power cycling doesn't seem to be making any difference. Does it sound like my router is now dying? And will talk talk replace for free?

Tha k

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6 REPLIES 6

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Bornsurvivorxx

on ‎16-05-2024 06:51 AM

Message 1 of 7

Hi Bornsurvivorxx

 

That's great 🙂

 

Please let us know how you get on.

 

Debbie

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Bornsurvivorxx
First Timer
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎15-05-2024 06:39 PM

Message 2 of 7

New router arrived and all set up, seems fine so far. Will update in a few days when it's had time to settle in.

Thanks

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Bornsurvivorxx

on ‎13-05-2024 08:08 AM

Message 3 of 7

Hi Bornsurvivorxx

 

Thank you 🙂

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Please let us know how you get on.

 

Debbie

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Bornsurvivorxx
First Timer
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎13-05-2024 07:54 AM

Message 4 of 7

Hi Debbie, name and number added. Thank you

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎13-05-2024 07:21 AM

Message 5 of 7

Hi Bornsurvivorxx

 

I can send you a replacement router (no charge for this)

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send the router for you.

 

Thanks

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎10-05-2024 09:07 PM

Message 6 of 7

Staff will reply after the weekend, @Bornsurvivorxx.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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