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FIbre Support

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£85 to replace something of TalkTalk that is broken

makman1
Participant
Private Message TalkTalk
Message 29 of 29

I have just spent an hour and a half with 2 TalkTalk agents trying to discover the problem is with our WiFi booster, which will no longer connect to the router. In the end I was told that I needed to replace the booster but they can’t do that because they haven’t got any in stock. A WiFi extender was suggested as an alternative… but I would have to pay £85 for it! Why should I have to pay? There is a problem with TalkTalk hardware, but I have to pay to fix it? Yes, I know it’s not like for like, but it still is the only solution. I will not pay for it, so now I’m left with a WiFi coverage problem in the house that the booster fixed. Any lovely person from TalkTalk willing to help?

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28 REPLIES 28

Message 1 of 29

Morning,

 

How has your connection/speed been?

 

Thanks

 

Michelle

 

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Message 2 of 29

Hi Debbie

 

It arrived, but it is a booster rather than an extender… not that I am complaining.

 

Thanks for all the help,

 

Mak

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Message 3 of 29
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Message 4 of 29

Thanks Debbie,

 

Mak

Message 5 of 29

Morning @makman1 

 

Apologies for the delays. I've now ordered the wifi extender, please allow 48hrs for this to arrive.

 

Please let us know how you get on.

 

Thanks

 

Debbie

Message 6 of 29

Thanks Michelle.

 

Mak

Message 7 of 29

Hello,

 

I'm really sorry for the delay. There is currently a delay with the extenders until the end of July. We will monitor your thread and will post back around this date with an update on this for you.

 

Thanks

 

Michelle

 

Message 8 of 29

Hi Chris

 

Just to let you know that I still haven't received the extender.

 

best regards

 

Mak

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Message 9 of 29

Hi Mak,

 

I'm sorry for the delay, it's showing 'fulfilment requested' but got no further so it looks as though we are waiting for stock. I'll check again later in the week

 

Chris

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Message 10 of 29

Staff will be back after the Bank Holiday,  @makman1.

 

I'll re-escalate this for you. 

Gliwmaeden2, a fellow customer.
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Message 11 of 29

Hi Chris

 

Just an update to let you know that the extender still hasn't arrived.

 

Best regards

 

Mak

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Message 12 of 29
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Message 13 of 29

No problem, Chris.

 

Thanks

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Message 14 of 29

Hi Mak,

 

The order for the extenders is being processed, I think we may be waiting for stock, apologies for the delay


Chris

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Message 15 of 29

Hi Michelle

 

Just to let you know that nothing has arrived as yet.

 

best regards

 

Mak

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Message 16 of 29

Thanks, Michelle.

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Message 17 of 29

Good morning,

 

We'll check back in with you in a few days to see how you're getting on.

 

Thanks

 

Michelle

 

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Message 18 of 29

That’s a fair point, Ally. I didn’t ask for the booster, it was given to me. I never had any problem with the previous router covering the whole house, but, for some reason, the new one wouldn’t, so they supplied it. Without the booster I could still have problems as I don’t think the extenders, if I one for the tv is anything to go by, are as powerful. Of course, I could be wrong. If it doesn’t then I will have to purchase a third party one. Thanks for you comment. 

AllyM
Philosopher
Private Message TalkTalk
Message 19 of 29

Personally, I would say that your contract with TalkTalk is for them to supply broadband to your house. If there is a WiFi coverage problem within your house, that's not the ISPs fault. Given that a proportion of the charges all customers pay will go towards supplying/replacing TalkTalk equipment, I would ask the question of why do you think I should pay for you to get extenders/boosters etc? Especially since I have already paid a fair amount to purchase my own third party router and won't get a free replacement from TalkTalk if it goes faulty.

 

Message 20 of 29

Many thanks, Chris. This is much appreciated.

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