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on 08-05-2024 11:44 AM
I have just spent an hour and a half with 2 TalkTalk agents trying to discover the problem is with our WiFi booster, which will no longer connect to the router. In the end I was told that I needed to replace the booster but they can’t do that because they haven’t got any in stock. A WiFi extender was suggested as an alternative… but I would have to pay £85 for it! Why should I have to pay? There is a problem with TalkTalk hardware, but I have to pay to fix it? Yes, I know it’s not like for like, but it still is the only solution. I will not pay for it, so now I’m left with a WiFi coverage problem in the house that the booster fixed. Any lovely person from TalkTalk willing to help?
on 19-08-2024 06:31 AM
Morning,
How has your connection/speed been?
Thanks
Michelle
on 17-08-2024 08:46 AM
Hi Debbie
It arrived, but it is a booster rather than an extender… not that I am complaining.
Thanks for all the help,
Mak
on 12-08-2024 01:39 PM
Hi Mak
No problem 🙂
Debbie
on 12-08-2024 01:33 PM
Thanks Debbie,
Mak
on 12-08-2024 07:41 AM
Morning @makman1
Apologies for the delays. I've now ordered the wifi extender, please allow 48hrs for this to arrive.
Please let us know how you get on.
Thanks
Debbie
on 21-06-2024 01:54 PM
Thanks Michelle.
Mak
on 21-06-2024 11:14 AM
Hello,
I'm really sorry for the delay. There is currently a delay with the extenders until the end of July. We will monitor your thread and will post back around this date with an update on this for you.
Thanks
Michelle
on 21-06-2024 11:06 AM
Hi Chris
Just to let you know that I still haven't received the extender.
best regards
Mak
on 28-05-2024 08:49 AM
Hi Mak,
I'm sorry for the delay, it's showing 'fulfilment requested' but got no further so it looks as though we are waiting for stock. I'll check again later in the week
Chris
Chris, Community Team
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on 26-05-2024 03:33 PM
Staff will be back after the Bank Holiday, @makman1.
I'll re-escalate this for you.
on 26-05-2024 03:31 PM
Hi Chris
Just an update to let you know that the extender still hasn't arrived.
Best regards
Mak
on 14-05-2024 09:18 AM
No problem 🙂
Chris, Community Team
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on 14-05-2024 09:17 AM
No problem, Chris.
Thanks
on 14-05-2024 08:38 AM
Hi Mak,
The order for the extenders is being processed, I think we may be waiting for stock, apologies for the delay
Chris
Chris, Community Team
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on 13-05-2024 05:50 PM
Hi Michelle
Just to let you know that nothing has arrived as yet.
best regards
Mak
on 09-05-2024 03:27 PM
Thanks, Michelle.
on 09-05-2024 07:48 AM
Good morning,
We'll check back in with you in a few days to see how you're getting on.
Thanks
Michelle
on 08-05-2024 07:28 PM
That’s a fair point, Ally. I didn’t ask for the booster, it was given to me. I never had any problem with the previous router covering the whole house, but, for some reason, the new one wouldn’t, so they supplied it. Without the booster I could still have problems as I don’t think the extenders, if I one for the tv is anything to go by, are as powerful. Of course, I could be wrong. If it doesn’t then I will have to purchase a third party one. Thanks for you comment.
on 08-05-2024 06:02 PM
Personally, I would say that your contract with TalkTalk is for them to supply broadband to your house. If there is a WiFi coverage problem within your house, that's not the ISPs fault. Given that a proportion of the charges all customers pay will go towards supplying/replacing TalkTalk equipment, I would ask the question of why do you think I should pay for you to get extenders/boosters etc? Especially since I have already paid a fair amount to purchase my own third party router and won't get a free replacement from TalkTalk if it goes faulty.
on 08-05-2024 04:05 PM
Many thanks, Chris. This is much appreciated.