A camera that worked okay no longer works with eero.

[izzywhit]

I have been using  a Netvue WiFi camera for 5 years but now I'm on full fibre it will no longer connect. It is supposed to work on 2.4g. Will it not be compatible with the eero 6 network?

[Michelle-TalkTalk]

Hi @izzywhit 

How are you getting on?

Thanks

Michelle

[Michelle-TalkTalk]

Hi izzy,

Your eero uses the latest Wi-Fi 6 technology and any devices you use will need to be compatible. It's possible some of your older devices won't support Wi-Fi 6. If you're unable to connect them, make sure they have the latest software. If you're still unable to detect your eero network, it's likely that your devices do not support Wi-Fi 6, but you can check with your device manufacturer.

We recommend updating your device's software as soon as possible, and if this doesn't help, setting your eero to Legacy Mode is a good temporary solution for getting your device online.

SWITCH ON LEGACY MODE

Open your eero app
Tap Settings on the bottom right of your screen
Now select Troubleshooting
Tap My device won't connect
Then choose My device can't detect Wi-Fi 6
Toggle Legacy Mode on
Your device should now be able to connect to your eero network. If you're still unable to connect, there may be an issue with your device and you should try resetting it.

Thanks

Michelle