Apps not updating

[JillR2]

Huawei talk talk box will not update my apps and some have stopped working

[fr8ys]

We have seen other customers raise this so I suspect Prime have updated the software they use which is no longer compatible on the DN372T Box.

[sabelo-TT]

@JillR2, you may be in use of one of the old boxes. In this instance, I will strongly advise for you to get in touch with our Loyalty department using 0345 172 0088 Monday - Friday 9am - 7pm; Saturday - 9am - 6pm; Sunday - Closed as our dedicated team will further assist with this matter. 

[JillR2]

Yes when I try to open prime it doesn't load then goes back to tv

[kanya-TT]

Hey @JillR2. Are you still having issues. Kanya

[JillR2]

thanks

[fr8ys]

These boxes are approaching the end of their life and YouView (not TalkTalk) have been unable to run the latest technology of some apps for a few years now. These include ITVX and Netflix and now some users have reported Prime will not play, but there is nothing official on this on the YouView website.

Please see the pinned post at the top of the TV forum, here for options.

https://community.talktalk.co.uk/t5/TV/ITVX-and-TalkTalk-YouView-boxes/td-p/3010612