Are there uplink/upload speed issues?

[CorleoneUK]

People on the other end of VOIP calls (MS Teams, WhatsApp, etc.) often complaint that my voice keeps breaking up or lags.

It shows me on the router that I have an uplink of 14 Mbps but, the issue persists.

Also, when I try to do any line or other test using the TalkTalk portal, it keeps saying go to your Eero which is strange as I haven't been given an Eero. I have the regular black WIFI router.

What could be wrong?

[CorleoneUK]

Yes, please!

Thanks Michelle.

[Anonymous]

Morning,

I'm sorry to hear this. I've re-run the line test now which is clear, however I can still see re-connections on the line. Would you like us to send a replacement router to see how this compares and to rule this out?

Thanks

Michelle

[CorleoneUK]

5, 6 line disconnects and counting...

[CorleoneUK]

The line restarted the third time in the last one hour. The router's log shows this:

Please help resolve this issue.

[CorleoneUK]

It was seeming to be a bit better. But, now I my line disconnected several times and so I ran the line test this is where I ended.

Not sure what to do now.

[Anonymous]

Morning,

I'm sorry to hear this. Would you like us to send a replacement router for testing purposes to rule this out?

Thanks

Michelle

[CorleoneUK]

I guess MS Teams calls are fine now but, I think WhatsApp voice calls are still a problem.

Not sure what could be wrong.

[Chris-TalkTalk]

OK thanks 

[CorleoneUK]

Restarted the router after 30 mins. I'll keep testing and report back.

[Debbie-TalkTalk]

Hi CorleoneUK

Thank you. Please let us know how you get on.

Debbie

[CorleoneUK]

Hi Chris,

I'm switching off the router tonight and will switch it back on tomorrow morning.

Then I will test again.

[Chris-TalkTalk]

OK thanks, could you switch the router off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know if this results in any improvement

Chris

[CorleoneUK]

Nope, it happens even when I'm in the same room as the router & usually the wifi signal is always full.

This only happens when I'm connected TalkTalk broadband.

Works fine when I switch to a mobile hotspot.

[Chris-TalkTalk]

Does it make any difference how close the device is to the router? Does it seem to work OK on a device close to the router in the same room?

Chris

[CorleoneUK]

Hi Chris,

Yes, I experience the issue on multiple devices - laptops & mobiles both. They connect to the router by WIFI.

[Chris-TalkTalk]

Hi CorleoneUK,

Line test is passing and speeds look good. Do you experience the issue on more than one device? Do the devices connect to your router by Ethernet cable or wifi?

Chris