BROADBAND

[FCPETERS]

My broadband drops out during busy usage .for example when strictly is being broadcast.I am on CityFibre,I had no trouble when I was on copper wire. 

[Chris-TalkTalk]

Hi FCPETERS,

Could you explain what happens when it drops out

Thanks

Chris

[FCPETERS]

Hi Michelle,

                      Thank you for replying to my problem;  the router is the one installed when City Fibre installed the cable.The problem only affects the television and only started about three weeks ago.

                         Regards I Cooper

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

Michelle

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this. Are you currently using an eero or a wifi hub router? Does the connection drop on all devices at the same time or just the one device please?

Thanks

Michelle