BT WHOLE HOME WIFI PREMIUM (MESH) NOT WORKING

[TLedinh]

I just got a set of BT Wholehome Premium and it does not work with talk talk. They work with Vodafone fibre (my sister home) and BT fibre (my brother home) but not Talktalk (my home) so it's definitely Talktalk router.

My router details

Serial Number: N7182864N008415

Hardware Version: FAST5364 3.00

Software Version: SG4K100174

GUI Version: 5.100.1

[Chris-TalkTalk]

That's great Thuy, thanks for letting me know 

Chris

[TLedinh]

Hi Chris,

I have test and they are working now. Look like the firmware have been rolled back to SG4K100136.

Thank you for your help and please thank the Product Team for me.

Thuy

[Chris-TalkTalk]

OK  thanks 🙂

[TLedinh]

Sorry, I am not home at the moment. Will test later tonight and let you know.

[Chris-TalkTalk]

Hi TLedinh,

Can you please retest and let me know how you get on

Chris

[Chris-TalkTalk]

OK thanks. I'll pass this over to our Product team and ask them to take a look

Chris

[TLedinh]

Hi Chris,

Yes I am still having problem with the BT mesh.

The mesh WiFi dropping connection every few  seconds and reconnect for a few seconds. 

Thuy

[Chris-TalkTalk]

Hi TLedinh,

Apologies for the delay, how are you getting on, are you still experiencing problems with the BT mesh system?

Chris

[TLedinh]

Probably similar problem to this

https://community.talktalk.co.uk/t5/Broadband/BT-Whole-Home-WiFi-Premium-mesh-not-working-after-TT-H...