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FIbre Support

Get expert support with your Fibre connection.

Bill more than expected after contract negotiation

joh42mar
Team Player
Private Message TalkTalk

Thursday

Message 4 of 4

Hi there,

 

Annoyed and a little surprised this morning to receive a bill for £31.67.

 

On the 13th of March I negotiated a new contract at a rate of £25.00 per month with a customer service advisor. I have a full transcript of this conversation so I'd like to know what's happened and why I'm suddenly being hit with a higher charge.

 

Can someone look into this for me?

 

Best wishes,

John.

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3 REPLIES 3

joh42mar
Team Player
Private Message TalkTalk
In response to Gliwmaeden2

Thursday

Message 1 of 4

Yes I did, I have the contract here. Apparently talking to support the order was processed and then "got stuck". I think it's being sorted out but thanks for both your quick repsonses.

Gliwmaeden2
Community Star
Private Message TalkTalk

Thursday - last edited Thursday

Message 2 of 4

@joh42mar

 

Have you checked whether your bill shows a package end date?

 

Also:

 

Renewals made in March were often offered with a waiver of the immediate April increase, though 2027's will still take effect. 

 

Did you receive documentation from Talktalk confirming the renewal at the time, not just the agent's sayso?

 

The transcript proves the conversation happened but you should have contract information confirmed by email.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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ferguson
Community Star
Private Message TalkTalk

Thursday

Message 3 of 4

TalkTalk contracts generally have a price increase built in from 1 April each year, is that what has happened? If you want to discuss this further you will need to contact customer services directly, details in my link at the end of this post. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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