Broadband Speeds

[sarahhack74]

My broadband has never been the speed I was promised when I took out the contract. Should they refund me as I’m not getting what I’ve been paying for. I’ve checked the speeds and raised the issue lots and lots of times and nothing has ever been done to sort it out.

[Debbie-TalkTalk]

Hi Sarah

Do you still need help with this?

[Debbie-TalkTalk]

Hi Sarah

Thanks for updating your Community Profile.

I've completed a line test which has detected a potential fault towards the property and Openreach are requesting that we arrange an engineer visit.

Can I just check, is the router at the test socket at the moment?

Have we recently sent you a replacement router for testing?

[Gliwmaeden2]

Staff will be back after the weekend, @sarahhack74, to follow up.

[sarahhack74]

I’ve updated my profile 

[Karl-TalkTalk]

Hi

Can you please add your home phone number or Account number to your Community Profile. 

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

We will then reply via this thread in our Community with any further advice or next steps.

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you.  Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

Please post back on this thread when this has been done.

Thanks

Karl.