Broadband dropping frequently

[knightsfield]

My broadband connection has been dropping frequently over the last couple of days. 

I ran an online connection test, which looked to indicate there was a fault. But looking at the status today it's not obvious if there is a fault or not.

Yesterday it reported: We’re unable to identify a fault on your line.

Today the latest status is: This fault is still in progress. We are working to get this resolved for you

Still having multiple disconnects. So is the fault still being investigated? 

Regards 

Rob

[knightsfield]

Hi, 

I have a Openreach master socket 5c which the router plugs into without a filter.

There is no noise on the voice service.

Regards 

Rob

[Anonymous]

Morning,

I'm sorry to hear this. I've run a test on the line now which has detected a potential fault. Is there any noise on the voice service? Does your main socket have a test socket please? If it does then please can you connect the microfilter and router directly at the test socket and we can then re-run the line test.

Thanks

[Gliwmaeden2]

My Connection sometimes gives confusing fault tickets, so a good idea to follow up on here, @knightsfield.

Leave the router on, and staff can check your line. They are sometimes at work before normal breakfast time.

Check back later in the morning for a response.