Broadband dropping frequently

[knightsfield]

My broadband connection has been dropping frequently over the last couple of days. 

I ran an online connection test, which looked to indicate there was a fault. But looking at the status today it's not obvious if there is a fault or not.

Yesterday it reported: We’re unable to identify a fault on your line.

Today the latest status is: This fault is still in progress. We are working to get this resolved for you

Still having multiple disconnects. So is the fault still being investigated? 

Regards 

Rob

[Debbie-TalkTalk]

Hi Rob

How are you getting on, how's the connection been?

Thanks

[Debbie-TalkTalk]

Hi Rob

Thanks for your reply.

The drop may be DLM adjusting the profile if the sync speed keeps increasing.

[knightsfield]

Hi, 

The connection keeps dropping about once a day. Last time was 5 hours ago, but each time the sync speed is slightly increasing.

Regards 

Rob

[Debbie-TalkTalk]

Hi Rob

How's the connection been since your last post?

[Debbie-TalkTalk]

Hi Rob

Thank you 🙂

If you do experience any further drops in connection whilst at the test socket then please let us know.

Debbie

[knightsfield]

Hi, 

That's fine as it made it connect back at much faster speed. 

I've put the router into the test socket. It's connected back at 65.6/18.2

Regards

Rob 

[Debbie-TalkTalk]

Hi Rob

Thanks for your reply.

The drop in connection this morning will be when I ran the line test, apologies for this.

[knightsfield]

Hi, 

It's not currently on the test socket. I can move it back to test further. 

It disconnected again 30 minutes ago and this time came back at 66.8/18.2

Regards 

Rob 

[Debbie-TalkTalk]

Hi Rob

Is the new router still at the test socket?

If the connection is still dropping with the new router at the test socket then we will need to arrange another engineer visit.

Thanks

[knightsfield]

Hi,

Connection dropped again just now. This time connected at 39.3/9.1

The connection speeds are coming from the router ui. 

Regards 

Rob 

[knightsfield]

Connected wired to the router. From the routers GUI it showing connection time of 52 minutes. 

[Michelle-TalkTalk]

Afternoon,

I'm sorry to hear that. I've re-checked the connection stats now and I can't see any recent re-connections on the line. Can I just confirm, are you connected wired or wireless at the moment?

Thanks

[knightsfield]

Hi

It's just disconnect and reconnected this time it's dropped to 56.7/16.9

So it stayed at the faster speed for about 6 hours. 

Regards 

Rob 

[Michelle-TalkTalk]

Good morning,

Thanks for the update and I'm glad to hear that the speed has increased. We'll check back in with you in 24hrs to see if the speed has remained consistent.

Thanks

[knightsfield]

Hi, 

The connection disconnect and then reconnected about 5 minutes ago and this time is showing synced at 63.2/17.6

Hopefully it will stay connect at that speed

Regards 

Rob

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've run a test on the line now which is clear, however I can't see the individual connection stats at the moment to check the stability and speed so I will re-check this again later on today and will post back with an update.

Thanks

[knightsfield]

Hi, 

I had an engineer out today who said there was a fault on the line which looked to be due to the bt socket which was replaced. After this the router was syncing at 66.6 down and 17.9 up. He ran various tests which showed no more issues. 

Ten minutes after leaving the line disconnected and synced at 59/16.5.

Five minutes later it disconnected again and synced at 39.9/9

Is it normal for this to happen? 

Will it start syncing at high rate over the next few days?

Regards 

Rob

[Debbie-TalkTalk]

Hi Rob

Would you like us to arrange an Openreach engineer visit?

[Debbie-TalkTalk]

Hi Rob

I can see that Chris has offered to arrange an Openreach engineer visit.

The engineer can investigate and also arrange to reset DLM to help increase the speed.

[knightsfield]

Hi, 

How do I go about getting the guaranteed speed? Speedtest on the talktalk site is showing 45Mbps which is below the guaranteed speed of 49Mbps and a lot less than previous speeds of 60+Mbps.

Regards 

Rob