Broadband dropping frequently
on 06-06-2023 08:16 PM
Message 44 of 44
My broadband connection has been dropping frequently over the last couple of days.
I ran an online connection test, which looked to indicate there was a fault. But looking at the status today it's not obvious if there is a fault or not.
Yesterday it reported: We’re unable to identify a fault on your line.
Today the latest status is: This fault is still in progress. We are working to get this resolved for you
Still having multiple disconnects. So is the fault still being investigated?
Regards
Rob
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Stability
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43 REPLIES 43
on 04-09-2023 01:17 PM
Message 1 of 44
Hi Rob
How are you getting on, how's the connection been?
Thanks
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on 14-08-2023 08:54 AM
Message 2 of 44
Hi Rob
Thanks for your reply.
The drop may be DLM adjusting the profile if the sync speed keeps increasing.
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on 14-08-2023 08:53 AM
Message 3 of 44
Hi,
The connection keeps dropping about once a day. Last time was 5 hours ago, but each time the sync speed is slightly increasing.
Regards
Rob
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on 14-08-2023 08:42 AM
Message 4 of 44
Hi Rob
How's the connection been since your last post?
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on 09-08-2023 07:19 AM
Message 5 of 44
Hi Rob
Thank you 🙂
If you do experience any further drops in connection whilst at the test socket then please let us know.
Debbie
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on 09-08-2023 07:04 AM
Message 6 of 44
Hi,
That's fine as it made it connect back at much faster speed.
I've put the router into the test socket. It's connected back at 65.6/18.2
Regards
Rob
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on 09-08-2023 06:55 AM
Message 7 of 44
Hi Rob
Thanks for your reply.
The drop in connection this morning will be when I ran the line test, apologies for this.
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on 09-08-2023 06:52 AM
Message 8 of 44
Hi,
It's not currently on the test socket. I can move it back to test further.
It disconnected again 30 minutes ago and this time came back at 66.8/18.2
Regards
Rob
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on 09-08-2023 06:21 AM
Message 9 of 44
Hi Rob
Is the new router still at the test socket?
If the connection is still dropping with the new router at the test socket then we will need to arrange another engineer visit.
Thanks
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on 08-08-2023 03:21 PM
Message 10 of 44
Hi,
Connection dropped again just now. This time connected at 39.3/9.1
The connection speeds are coming from the router ui.
Regards
Rob
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on 08-08-2023 01:44 PM
Message 11 of 44
Connected wired to the router. From the routers GUI it showing connection time of 52 minutes.
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on 08-08-2023 01:02 PM
Message 12 of 44
Afternoon,
I'm sorry to hear that. I've re-checked the connection stats now and I can't see any recent re-connections on the line. Can I just confirm, are you connected wired or wireless at the moment?
Thanks
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on 08-08-2023 12:58 PM
Message 13 of 44
Hi
It's just disconnect and reconnected this time it's dropped to 56.7/16.9
So it stayed at the faster speed for about 6 hours.
Regards
Rob
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on 08-08-2023 07:39 AM
Message 14 of 44
Good morning,
Thanks for the update and I'm glad to hear that the speed has increased. We'll check back in with you in 24hrs to see if the speed has remained consistent.
Thanks
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on 08-08-2023 07:30 AM
Message 15 of 44
Hi,
The connection disconnect and then reconnected about 5 minutes ago and this time is showing synced at 63.2/17.6
Hopefully it will stay connect at that speed
Regards
Rob
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on 08-08-2023 07:27 AM
Message 16 of 44
Morning,
I'm sorry to hear this. I've run a test on the line now which is clear, however I can't see the individual connection stats at the moment to check the stability and speed so I will re-check this again later on today and will post back with an update.
Thanks
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on 07-08-2023 04:29 PM
Message 17 of 44
Hi,
I had an engineer out today who said there was a fault on the line which looked to be due to the bt socket which was replaced. After this the router was syncing at 66.6 down and 17.9 up. He ran various tests which showed no more issues.
Ten minutes after leaving the line disconnected and synced at 59/16.5.
Five minutes later it disconnected again and synced at 39.9/9
Is it normal for this to happen?
Will it start syncing at high rate over the next few days?
Regards
Rob
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on 29-06-2023 12:15 PM
Message 18 of 44
Hi Rob
Would you like us to arrange an Openreach engineer visit?
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on 23-06-2023 06:06 AM
Message 19 of 44
Hi Rob
I can see that Chris has offered to arrange an Openreach engineer visit.
The engineer can investigate and also arrange to reset DLM to help increase the speed.
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on 22-06-2023 06:47 PM
Message 20 of 44
Hi,
How do I go about getting the guaranteed speed? Speedtest on the talktalk site is showing 45Mbps which is below the guaranteed speed of 49Mbps and a lot less than previous speeds of 60+Mbps.
Regards
Rob
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