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FIbre Support

Get expert support with your Fibre connection.

Broadband poor

Alfieruss1
First Timer
Private Message TalkTalk
Message 4 of 4

Wifi very poor since fibre fitted

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3 REPLIES 3

Message 1 of 4

Hi Alfieruss1

 

Do you still need help with this?

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hi Alfieruss1

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk
Message 3 of 4

Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? Do you have any wired connections & if so, how do they perform?

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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