Can i track my router

[Katyanne]

How can I track of my new router has been sent out 

[Debbie-TalkTalk]

Hi @Katyanne 

I'm so glad to hear that the router has now arrived, I will let our warehouse team know.

Apologies again for the delays.

[Karl-TalkTalk]

Hi

That's great news, glad you got hold of the router.

Regards,

Karl. 

[Katyanne]

Thank you for your help I've received the router it was delivered to rhe wrong  address this this afternoon .but I have it now and it's working. Thank you for your help 

[Debbie-TalkTalk]

Hi @Katyanne 

I'm so sorry about this. Let me speak to our warehouse team again. 

[Katyanne]

Royal mail have been but haven't delivered the router .

[Debbie-TalkTalk]

Hi @Katyanne 

Our warehouse team have advised that the router is due to be delivered this morning by Royal Mail.

[Debbie-TalkTalk]

Hi @Katyanne 

I'm really sorry about this, I'm just checking this with our warehouse team now.

I will post back as soon as I have further information.

[Katyanne]

No I've not had any messages to say its been dispatched, I phoned talktalk yesterday they said it was been delivered yesterday but it hasn't. 

[Katyanne]

No I've not recieved any thing to says it been dispatched ,I phoned yesterday and they said it was to be delivered yesterday but it wasn't 

[Debbie-TalkTalk]

Hi @Katyanne 

Have you received any text message with delivery notifications?

[Katyanne]

No I haven't received it yet 

[Debbie-TalkTalk]

Hi @Katyanne 

Have you received the router?

[Debbie-TalkTalk]

Hi Katyanne

Thank you for updating your Community Profile.

The router is showing as dispatched on 17/02, you should receive the router by tomorrow.

Debbie

[Billx]

Hi, @Katyanne ,

This is where your community profile is. Enter the requested details, your name and your Talk Talk phone number or Customer number here.  Your Community Profile.

Bill

[Debbie-TalkTalk]

Hi @Katyanne 

Please can you only add the information to your Community Profile, not on this thread.

Thanks

[Katyanne]

REMOVED

[Debbie-TalkTalk]

Hi @Katyanne 

We advise to allow 24-48hrs for the router to arrive once ordered.

Please can you add your name and TalkTalk landline or account number to your Community Profile, I can then check on this for you.

Thanks

Debbie

[Katyanne]

A engineer ordered it Saturday 

[Debbie-TalkTalk]

Hi @Katyanne 

You should receive a text message with the delivery details. When was the router ordered?