Cannot log into router

[JohnFielder1]

Had to do a hard reset of my router, as instructed by your team after a disconnection problem

Now I cannot log onto the router

The router is a Talktalk Super Router DG8041W

The default username and password (admin & admin) does not work 

[fr8ys]

I'm not sure but I suspect the admin password is not admin.

Is there a lift up card on the back of the router? If so then your admin password will be on a sticker under this.

Doing a factory reset to the router reverts the router back yo original values.

Hope this helps.

[JohnFielder1]

Sorted now, thanks. Wasn't admin and admin, it had the password on the back of the router

[sabelo-TT]

Hello there @JohnFielder1, have you tried changing your router admin password?