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FIbre Support

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Cannot login to my router Admin

eileenfionabrown
First Timer
Private Message TalkTalk
Message 7 of 7

I have reset my router and entered the default username and password, I have tried multiple browsers and verified my IP address, yet, my pass/user are received as incorrect. 

 

Any help would be appreciated, 
Thanks

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6 REPLIES 6

Message 1 of 7

Hi eileenfionabrown

 

I'm glad to hear that this has been resolved, thanks for letting us know.

 

Debbie

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eileenfionabrown
First Timer
Private Message TalkTalk
Message 2 of 7

I've managed to solve the issue, consider this matter closed.

eileenfionabrown
First Timer
Private Message TalkTalk
Message 3 of 7

Yes, I just said?

 

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KeithFrench
Community Star
Private Message TalkTalk
Message 4 of 7

Have you done a factory default of the router's configuration to ensure that the password has been reset to the documented one? This can be done by pressing & holding the small reset switch for about 10 seconds, while it is turned on.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Message 5 of 7

Yes, don't worry. I am using the router admin and password. I am NOT using the wifi credentials.

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KeithFrench
Community Star
Private Message TalkTalk
Message 6 of 7

Are you using the router password (username is admin) quoted on the label on the rear of the router and not the WiFi credentials?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?