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on 11-12-2023 03:28 PM
I have reset my router and entered the default username and password, I have tried multiple browsers and verified my IP address, yet, my pass/user are received as incorrect.
Any help would be appreciated,
Thanks
on 12-12-2023 06:42 AM
Hi eileenfionabrown
I'm glad to hear that this has been resolved, thanks for letting us know.
Debbie
on 11-12-2023 03:56 PM
I've managed to solve the issue, consider this matter closed.
on 11-12-2023 03:40 PM
Yes, I just said?
on 11-12-2023 03:36 PM
Have you done a factory default of the router's configuration to ensure that the password has been reset to the documented one? This can be done by pressing & holding the small reset switch for about 10 seconds, while it is turned on.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 11-12-2023 03:34 PM
Yes, don't worry. I am using the router admin and password. I am NOT using the wifi credentials.
on 11-12-2023 03:30 PM
Are you using the router password (username is admin) quoted on the label on the rear of the router and not the WiFi credentials?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?