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FIbre Support

Get expert support with your Fibre connection.

Ceasing broadband 25th April but broadband off today

hardwicke
Newbie
Private Message TalkTalk

on ‎31-03-2026 04:35 PM

Message 7 of 7

Been passed around at least 8 agents on the chat. loyalty keep passing me to faults and they keep passing me back to loyalty. really need a number to call talktalk on.

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6 REPLIES 6

hardwicke
Newbie
Private Message TalkTalk
In response to ferguson

on ‎31-03-2026 06:20 PM

Message 1 of 7

Will do that next time. Would expect instructions to be followed though especially when confirmed by email

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ferguson
Community Star
Private Message TalkTalk
In response to hardwicke

‎31-03-2026 06:14 PM - edited ‎31-03-2026 06:19 PM

Message 2 of 7

Ah, OK. If you were changing to another provider then the one touch switch process should have made this smoother. 

 

https://help-centre.talktalk.co.uk/Setting_up_my_service/New_order/All_about_One_Touch_Switching

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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hardwicke
Newbie
Private Message TalkTalk
In response to ferguson

on ‎31-03-2026 05:57 PM

Message 3 of 7

cancelled direct

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ferguson
Community Star
Private Message TalkTalk
In response to hardwicke

on ‎31-03-2026 05:46 PM

Message 4 of 7

Belated question maybe, but did you use the one touch switch process, or cancel with TalkTalk directly? 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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hardwicke
Newbie
Private Message TalkTalk

on ‎31-03-2026 05:20 PM

Message 5 of 7

Thank you, Might as well bring forward new provider then.

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fr8ys
Community Star
Private Message TalkTalk

on ‎31-03-2026 04:49 PM

Message 6 of 7

There is no staff here any longer, and if disconnected early, I doubt it can be reinstated.

 

Try phoning 0345 172 0088 though.

 

Good luck.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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