Certain websites not loading - ERR_CONNECTION_RESET

[FUNNE1K]

Suddenly loading my Golf club website returns a ERR_CONNECTION_RESET error. 

The web page is Yeovil golf club. The same error appears when trying to load Inteligentgolf.co.uk

If I use an alternate Wi-Fi network it loads OK, If I use the MS Edge VPN it loads, If I change the DNS on the router to the google DNS it loads. However when using the 79.79.79.79 Talk Talk DNS it does not.

Have been on chat for over an hour with no response and don't want to go through my router position and laptop connection etc as nothing has changed this end ?

[Thabile-TT]

We've run a test on your line which has identified a line fault that requires a supplier escalation to resolve.

Typically these escalations involve an engineer conducting checks on the supplier network, though occasionally they may need to visit your premises. I’ll need to confirm some information with you before I go ahead and arrange the escalation.

[Thabile-TT]

A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 5 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks.

[Thabile-TT]

I am about to run a test that will look at the condition of your line. This test will identify any faults in the cables and associated equipment, between your home and the exchange, that could effect your service.

The result will allow us to determine if an engineer is required, or whether additional checks need to be completed with you.

[FUNNE1K]

I have no active monitoring on the line

[Thabile-TT]

Do you have any active monitoring for life threatening health reasons which is solely dependent upon your TalkTalk Broadband or Telephone line?

For example, a care alarm, lifeline, health pendant or fall detector.

[Thabile-TT]

@FUNNE1K  thanks for letting me know.

[FUNNE1K]

I am now currently at home

[Thabile-TT]

@FUNNE1K  please confirm , are you currently at home, where the TalkTalk service is installed?

[Thabile-TT]

@FUNNE1K I understand. I'm sorry that you're having difficulty accessing certain websites. Since you mentioned that you're able to access other sites successfully with different networks, I will need to run some checks with you

[FUNNE1K]

Thank you for reply, although confused as if I access the website using another suppliers network I can get access. Surely if it was a Cloudflare issue it would be the same for all network's ? It appears that several of us from the club who are on TT network have the problem while all others using other network providers do not.

[Thabile-TT]

@FUNNE1K as this was escalated, we have received feedback, it states that TalkTalk is already aware that some customers may have issues accessing certain websites however this is due to an outage with Cloudflare who host these websites. This is not a TalkTalk issue.

[Thabile-TT]

Hi there @FUNNE1K  sorry for the current issue please bear with me while I take a quick look into this. 

[FUNNE1K]

Hi - is there any update on this fault as have had no response since your post on the 19th Nov ?

[amahle-TT]

Alright, we will escalate this for you and get back to you once we have feedback, thanks. 

[FUNNE1K]

I have no ad blocker enabled on my browser. I use MS Edge but get the same problem if I use Chrome

[amahle-TT]

Thank you, please confirm if your Ad blocker is on or not?

[FUNNE1K]

I get a “ERR_CONNECTION_RESET”   message on the yevilgolfclub.com website. However I am able to access the Inteligentgolf.com website now.

[amahle-TT]

Do you see a blocked webpage notification message when attempting to access the site you experience problems with?

[FUNNE1K]

I have no active monitoring on my connection 

[amahle-TT]

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.