Good morning, Last year I upgraded from a standard internet to the full fibre 150 with a phone line included. At the time I received the eero router only and when queried about the phone line was sent in quick succession a Sagem fast 5464 router and a separate box to connect the phone line to the eero.. At the time I elected to go with the eero setup discovering that I also needed to add a network switch to link into my powerline network.
In DDecember 2023 there was a major hiccup with the eero / phone line setup so I reverted to the Sagem 5464 router which restored the phone set up and did away with the need for the network switch giving a much neater installation.
I much preferred this setup so returned the eero equipment to Talktalk. I have since had several discussions with the so called technical team who indicated this was probably a better solution for me. I then requested that my account details be amended to reflect the Sagem setup rather then the eero and ensure that if I wanted to run diagnostics and speed tests I would access the correct links. Unfortunately this has not happened despite various request and now ask if there is anything that you can get done to reflect my current setup?
Regards
Roy Eaton
