Cisco AnyConnect not worked since the weekend

[pbpb1]

I have had the same issue as others where Cisco AnyConnect (my work VPN) stopped working over my TalkTalk broadband sometime last weekend. It works via mobile hotspot and other broadband connections so definitely a TalkTalk issue. As a result am not able to work from home which is causing significant stress and cost. I see others have apparently had this fixed - could I please get the same fix applied to my connection? Whas a router firmware update sent out over the weekend which caused this?

Thanks

[Debbie-TalkTalk]

Hi @pbpb1 

I'm glad to hear that this is now working.

Our Devices Team are still investigating the issue with the new firmware.

[pbpb1]

I see you have changed the router firmware - problem now fixed. Thank you. For others info, my router went back from Software version SG4K100202 Gui version 5.100.5 (not working) to Software version SG4K100174 Gui version 5.100.1 (problem fixed).

[Debbie-TalkTalk]

Hi @pbpb1 

Thank you 🙂

I've made a change this morning, please can you retest?

Debbie

[pbpb1]

Landline number now corrected in community profile.

Thanks

[Debbie-TalkTalk]

Hi @pbpb1 

Have you added the correct landline number to your Community Profile? I'm unable to locate any details.

Please can you check this again in your Community Profile?

Thanks