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'Connected - No internet

oslsc1
Sightseer
Private Message TalkTalk
Message 7 of 7

Firstly I don't have a TalkTalk beef as I have been a TT customer for several years 


The issue: on a daily basis  now for the last 3 days when trying to connect through a device,  gets the 'Connected - No internet' status'. This can not  be remedied by resetting the router (power off/on) The next day (or sometimes later that day) when trying again!!' Connected - No internet' status and here we go again... I have run the TalkTalk line tests which claims no issues with their network link to the property, and it is not my device as I get the exactly the same situation with different (smartphone, tablet etc) I can connect to my Wi-Fi extender with no problems I can only conclude that my main router is at fault unless TalkTalk have other suggestions

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6 REPLIES 6

Message 1 of 7

That's great news oslsc1, thanks for letting us know


Chris

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oslsc1
Sightseer
Private Message TalkTalk
Message 2 of 7

Hi good morning yes there has arrived and it has seemed to fix the problem

Message 3 of 7
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Message 4 of 7

Hi @oslsc1 

 

Thanks for your reply.

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Debbie

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oslsc1
Sightseer
Private Message TalkTalk
Message 5 of 7

yes please I have one of the sagemcom fast 5374 3 t8

 

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 6 of 7

Hi @oslsc1 

 

I'm sorry to hear this.

 

Would you like me to send a replacement router for testing first so we can rule this out?

 

Thanks

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