on 11-11-2023 11:42 AM
3 days now connected without internet spent hours on chat with no resolution. Had no issues until upgraded to fibre
Always dropping out and poor strength doesn't even reach my kitchen when connections working
All lights are green on box on wall with a slight flicker on ethernet
Light on router is white.
I've reset everything multiple time and done everything required on the chat and getting nowhere
on 14-11-2023 07:18 AM
Do you still require assistance ?
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 13-11-2023 07:35 AM
on 12-11-2023 03:04 PM
This sounds like a WiFi coverage issue possibly caused by WiFi interference. Do you have any wired connections & if so, how do they perform?
Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.
Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.
If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?