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on 08-08-2024 12:05 PM
Hi all.
I am on Fibre65 and have had no issues previously until about a few months ago.
If I don’t use my iPhone for a few minutes it will stop connecting to my wifi, even though the symbol clearly shows it is connected at the top of my phone’s screen. In order to fix this I have to turn wifi off on my phone and on again. Then it connects immediately. This happens frequently.
I have turned the router off and on again, and actually found that I had a new unused Sagecom router in my house that I am now using. I thought changing the router would fix this issue but it hasn’t.
I don’t have this issue with my iPhone on any other WiFi connection, just my home TalkTalk one.
Hoping people can help
Monday
Morning,
We can now order a Wifi Hub 2. Would you like to try this to see how it compares?
Thanks
Michelle
Saturday
Hi Michelle,
I never received any update after your last message.
This issue is still ongoing, although occasional.
on 16-09-2024 09:06 AM
Good morning,
I've passed this over to our Escalation Team and I will post back as soon as I receive an update. It's possible that the team may also contact you directly.
Thanks
Michelle
on 15-09-2024 10:45 AM
Hi,
Previously in this thread you said that you’d ask the faults escalation team to contact another user to discuss this issue.
Could you request the same for myself?
Thanks
on 09-09-2024 01:06 PM
HI LewisJFC
Thank you.
@brighamrob Please can you create your own topic on the Community, we can then take a look at this for you.
on 08-09-2024 04:56 PM
I get this drop out too
on 08-09-2024 01:29 PM
I’ve updated my landline number on my profile to the new one where I’ve moved. Sorry for the slow reply
on 06-09-2024 06:12 AM
Hi Deanosafc24
I've just replied to your Private Message.
Our Devices Team are trying to replicate this fault and would like to run some traces.
on 05-09-2024 06:01 PM
Why do they want the MAC Address?
on 05-09-2024 12:42 PM
Hi @Deanosafc24
Our Devices Team have asked if you could provide the mac address of the iPhone you are using?
on 05-09-2024 10:04 AM
on 03-09-2024 08:40 AM
Hi @Deanosafc24
There are still no updates. I can arrange for one of my colleagues in our faults escalation team to contact you to discuss this issue. Would you like me to arrange this?
on 02-09-2024 04:40 PM
Any updates on this problem
on 02-09-2024 09:47 AM
Hi Deanosafc24
Our Devices Team have chased Sagemcom for an update now. As soon as I receive an update I will let you know, apologies for the delays.
on 30-08-2024 02:25 PM
Is anyone actually working on this problem? It’s been about 4 month now. Thx
on 30-08-2024 02:23 PM
Sorry, not yet
Chris
Chris, Community Team
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on 30-08-2024 11:00 AM
Anymore news yet? It’s still happening 😡
on 29-08-2024 06:33 AM
Morning,
Apologies not as yet.
Michelle
on 28-08-2024 02:18 PM
Anymore information please?
on 28-08-2024 10:14 AM
Ok thank you. I'll keep you updated.
Michelle