Connection keeps dropping on iPhone

[LewisJFC]

Hi all.

I am on Fibre65 and have had no issues previously until about a few months ago.

If I don’t use my iPhone for a few minutes it will stop connecting to my wifi, even though the symbol clearly shows it is connected at the top of my phone’s screen. In order to fix this I have to turn wifi off on my phone and on again. Then it connects immediately. This happens frequently. 

I have turned the router off and on again, and actually found that I had a new unused Sagecom router in my house that I am now using. I thought changing the router would fix this issue but it hasn’t. 

I don’t have this issue with my iPhone on any other WiFi connection, just my home TalkTalk one.

Hoping people can help

[LewisJFC]

Hi, just tried it when the issue occurred again (it’s literally every time I leave my phone idle for more than a few minutes at this point) and it just hangs like it does as if you’d typed the address in normally.

[Debbie-TalkTalk]

Hi @LewisJFC 

Did you see my colleague Karl's update on 22/08

Our devices Team - after speaking with sagemcom have asked if you can test the following.

When the connection fails, can you try accessing a website via IP address for example 142.251.36.46   (google.com)

This will bypass DNS.

[LewisJFC]

Is there an update for this issue?

My phone was okay for a few days but for the last two days the connection drops have been constant.

thanks

[Gliwmaeden2]

You received a staff response earlier today,  @Deanosafc24.

Please follow up on your own thread, which is here:

https://community.talktalk.co.uk/t5/Fibre/WiFi-hub-IPhone-Bug/td-p/3057584

[Deanosafc24]

Is there any update on the problem please? 

[Karl-TalkTalk]

Hi 

Our devices Team - after speaking with sagemcom have asked if you can test the following.

When the connection fails, can you try accessing a website via IP address for example 142.251.36.46   (google.com)

This will bypass DNS.

Thanks  

Karl. 

[Karl-TalkTalk]

Hi

as advised, we now only issue the Sagemcom router and will wait for our devices team to get back to us.

Karl

[Gliwmaeden2]

This is the only router that Talktalk sends out for Fibre65 packages, @LewisJFC.

[LewisJFC]

This isn’t the first time this issue has happened with a Sagemcom router and my iPhone.

Could a different router by a different manufacturer be sent to me?

[Michelle-TalkTalk]

Morning,

Apologies, no additional update as yet. The Devices Team are still working with Sagemcom to try and get to the bottom of this issue.

Michelle

[Deanosafc24]

Any updates on this problem? 

[Debbie-TalkTalk]

Hi @LewisJFC 

I'm really sorry about this.

Our Devices Team are looking into this issue and we will post back as soon as we have further updates.

Thanks

[LewisJFC]

After updating to 17.6.1 everything seemed initially fine. There was even moments where it seemed like the wifi had gone stale but then the page would load. But this morning I woke up to the problem and had to turn wifi on and off on my phone to rectify. Then it did it again about 10 minutes later when my phone was left idle.

[LewisJFC]

Hi,

I am on an iPhone 12 running iOS 17.5.1 (21F90). I have just been asked to update to 17.6.1 but updating previously while the issue has been occurring hasn’t helped 

[Michelle-TalkTalk]

Good afternoon,

Thanks for your post. Our Devices Team are currently looking into this particular issue at the moment as we seen a few posts about this. Could you confirm the model of your iphone please and also the version of IOS that it is currently running? Has your phone recently updated to a newer IOS version?

Thanks

Michelle