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FIbre Support

Get expert support with your Fibre connection.

Connection keeps dropping on iPhone

LewisJFC
Team Player
Private Message TalkTalk
Message 53 of 53

Hi all.


I am on Fibre65 and have had no issues previously until about a few months ago.

 

If I don’t use my iPhone for a few minutes it will stop connecting to my wifi, even though the symbol clearly shows it is connected at the top of my phone’s screen. In order to fix this I have to turn wifi off on my phone and on again. Then it connects immediately. This happens frequently. 

I have turned the router off and on again, and actually found that I had a new unused Sagecom router in my house that I am now using. I thought changing the router would fix this issue but it hasn’t. 

I don’t have this issue with my iPhone on any other WiFi connection, just my home TalkTalk one.

 

Hoping people can help

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52 REPLIES 52

Message 41 of 53

You received a staff response earlier today,  @Deanosafc24.

 

Please follow up on your own thread, which is here:

 

https://community.talktalk.co.uk/t5/Fibre/WiFi-hub-IPhone-Bug/td-p/3057584

Gliwmaeden2, a fellow customer.
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Deanosafc24
Chat Champion
Private Message TalkTalk
Message 42 of 53

Is there any update on the problem please? 

DMHALL
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Message 43 of 53

Hi 

 

Our devices Team - after speaking with sagemcom have asked if you can test the following.

 

When the connection fails, can you try accessing a website via IP address for example 142.251.36.46   (google.com)

 

This will bypass DNS.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 44 of 53

Hi

 

as advised, we now only issue the Sagemcom router and will wait for our devices team to get back to us.

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 45 of 53

This is the only router that Talktalk sends out for Fibre65 packages, @LewisJFC.

Gliwmaeden2, a fellow customer.
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Message 46 of 53

This isn’t the first time this issue has happened with a Sagemcom router and my iPhone.

 

Could a different router by a different manufacturer be sent to me?

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Message 47 of 53

Morning,

 

Apologies, no additional update as yet. The Devices Team are still working with Sagemcom to try and get to the bottom of this issue.

 

Michelle

 

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Message 48 of 53

Any updates on this problem? 

DMHALL
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Message 49 of 53

Hi @LewisJFC 

 

I'm really sorry about this.

 

Our Devices Team are looking into this issue and we will post back as soon as we have further updates.

 

Thanks

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Message 50 of 53

After updating to 17.6.1 everything seemed initially fine. There was even moments where it seemed like the wifi had gone stale but then the page would load. But this morning I woke up to the problem and had to turn wifi on and off on my phone to rectify. Then it did it again about 10 minutes later when my phone was left idle.

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LewisJFC
Team Player
Private Message TalkTalk
Message 51 of 53

Hi,

 

I am on an iPhone 12 running iOS 17.5.1 (21F90). I have just been asked to update to 17.6.1 but updating previously while the issue has been occurring hasn’t helped 

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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 52 of 53

Good afternoon,

 

Thanks for your post. Our Devices Team are currently looking into this particular issue at the moment as we seen a few posts about this. Could you confirm the model of your iphone please and also the version of IOS that it is currently running? Has your phone recently updated to a newer IOS version?

 

Thanks

 

Michelle

 

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