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on 08-08-2024 12:05 PM
Hi all.
I am on Fibre65 and have had no issues previously until about a few months ago.
If I don’t use my iPhone for a few minutes it will stop connecting to my wifi, even though the symbol clearly shows it is connected at the top of my phone’s screen. In order to fix this I have to turn wifi off on my phone and on again. Then it connects immediately. This happens frequently.
I have turned the router off and on again, and actually found that I had a new unused Sagecom router in my house that I am now using. I thought changing the router would fix this issue but it hasn’t.
I don’t have this issue with my iPhone on any other WiFi connection, just my home TalkTalk one.
Hoping people can help
on 22-08-2024 04:33 PM
You received a staff response earlier today, @Deanosafc24.
Please follow up on your own thread, which is here:
https://community.talktalk.co.uk/t5/Fibre/WiFi-hub-IPhone-Bug/td-p/3057584
on 22-08-2024 04:26 PM
Is there any update on the problem please?
on 22-08-2024 02:30 PM
Hi
Our devices Team - after speaking with sagemcom have asked if you can test the following.
When the connection fails, can you try accessing a website via IP address for example 142.251.36.46 (google.com)
This will bypass DNS.
Thanks
Karl.
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on 15-08-2024 09:42 AM
Hi
as advised, we now only issue the Sagemcom router and will wait for our devices team to get back to us.
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
14-08-2024 10:44 PM - edited 14-08-2024 10:45 PM
This is the only router that Talktalk sends out for Fibre65 packages, @LewisJFC.
on 14-08-2024 07:52 PM
This isn’t the first time this issue has happened with a Sagemcom router and my iPhone.
Could a different router by a different manufacturer be sent to me?
on 14-08-2024 07:50 AM
Morning,
Apologies, no additional update as yet. The Devices Team are still working with Sagemcom to try and get to the bottom of this issue.
Michelle
on 13-08-2024 08:27 PM
Any updates on this problem?
on 13-08-2024 08:29 AM
Hi @LewisJFC
I'm really sorry about this.
Our Devices Team are looking into this issue and we will post back as soon as we have further updates.
Thanks
13-08-2024 08:27 AM - edited 13-08-2024 08:28 AM
After updating to 17.6.1 everything seemed initially fine. There was even moments where it seemed like the wifi had gone stale but then the page would load. But this morning I woke up to the problem and had to turn wifi on and off on my phone to rectify. Then it did it again about 10 minutes later when my phone was left idle.
on 09-08-2024 02:16 AM
Hi,
I am on an iPhone 12 running iOS 17.5.1 (21F90). I have just been asked to update to 17.6.1 but updating previously while the issue has been occurring hasn’t helped
on 08-08-2024 12:09 PM
Good afternoon,
Thanks for your post. Our Devices Team are currently looking into this particular issue at the moment as we seen a few posts about this. Could you confirm the model of your iphone please and also the version of IOS that it is currently running? Has your phone recently updated to a newer IOS version?
Thanks
Michelle