DG8041w Kernel Panic Version v1.08t

[raycbutler]

I had a custom firmware on my router following repeated drops a couple of years back, it seems that this has been updated today causing panics and restarts every 2-3 min.. how do i get this reverted please?

Current Version  on the device is v1.08t

[Debbie-TalkTalk]

Hi cramar

Thanks for your reply.

I may be able to roll the firmware back this morning, I will know more shortly. Will this be ok instead of replacing the router?

[cramar]

Hi Debbie

That would be brilliant, thank you.

I've sent you a pm too.

Many thanks

[Debbie-TalkTalk]

Hi cramar

Apologies for the delay.

I can send you a replacement router, would you like me to arrange this?

I'm still discussing the firmware with our Devices Team at the moment and the next steps we can take.

[Gliwmaeden2]

@cramar, staff are not on here at weekends. 

Leave the router on for now, so whatever rolling back can be done whenever. 

[cramar]

Hi Karl

Any update yet?

I can see other users posting similar threads about this issue. Some have been offered new routers, one of which was told a firmware downgrade is not possible, and others appear to be getting advised they need an engineer visit. 

My service is more stable than it was but it is still resetting and my line speed seems to be dropping.

Many thanks.

[Debbie-TalkTalk]

@hbbos1  I've sent you another Private Message.

Thanks

Debbie

[Debbie-TalkTalk]

Hi hbbos1

Sorry me again, I can't connect to the router. Could you send me a Private Message with the serial number from the back of the router?

[Debbie-TalkTalk]

Hi hbbos1

Apologies, you don't need an engineer visit, sorry you were advised this.

I'm just checking this now to see if we can roll back the firmware and I will post back shortly.

Thanks

[hbbos1]

Thank you Debbie - have done.

The help chat agent has only been able to say that I need an engineer to visit regarding "an abstraction that we need to check".

Are you able to amend the firmware remotely?

[Debbie-TalkTalk]

Hi hbbos1

I'm really sorry about this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this .

Thanks

Debbie

[hbbos1]

I am experiencing precisely the same issue with v1.08t since an update was rolled out: either failed to install correctly or is faulty. Have had several days with the router in a constant loop resetting itself and barely able to load 192.168.1.1 long enough to log in, but managed to get to the device error log for long enough to see it trapped in a cycle of "AlarmID:104001,AlarmLevel:Error,Device reset"

Am now trying to persuade the service help chat team to believe me rather than walk through hours of "have you tried turning it off and on again" first...

[Karl-TalkTalk]

No Problem 🙂

As soon as I know more, I'll update this thread.

Karl 

[cramar]

Thanks Karl!

Much appreciated.

[Karl-TalkTalk]

Hi

No Problem 🙂

I've passed the serial numbers of your routers across to our device team so they can pull the logs from your routers remotely and see whats causing this.

Karl 

[cramar]

Hi Karl,

Hopefully I'll be rolled back too?

The connection is now slightly more stable, it's been 'up' for the last 2 hours or so, and before that it has been stable for 3, but obviously still rebooting more frequently than it should.

Many thanks for your help

[Karl-TalkTalk]

Hi

I'm just waiting to hear from our firmware team and get the go ahead to downgrade the firmware for you.

Thanks  

Karl. 

[raycbutler]

Sounds like you're playing the same game I did previously 🙂 hopefully they can roll back swiftly! This forum seems to have a better turnaround than the support as they seem to default to an engineer callout (I do appreciate many faults are likely to be physical)

Good luck!

[raycbutler]

How fast can this be rolled back please, it's going to be a nightmare if it continues today as it was yesterday.

Also once rolled back is there any way to prevent future updates as this isn't the first time we've had this issue.

Thanks

Ray

[Karl-TalkTalk]

Hi @raycbutler 

I believe that V1.08 firmware is rolling out to a limited number of customers before a full deployment in the near future.

I'll feed this back to our devices teams now to pick this up.

Thanks  

Karl. 

[cramar]

I had v1.06t and kept getting kernel panic errors so was upgraded to 1.07t which seemed fine and very stable.

However since just after 1am this morning my router is rebooting every 2 - 3 minutes. I spent over an hour on an online chat to be advised that it was a fault with my wiring and I would need to pay £75.00 for an engineer visit. I declined this as looking at my user log I can see that my firmware was upgraded to v1.08t at 01:04 this morning.

What is strange that during the chat I physically plugged my laptop into the router and the router stayed stable the whole time, and reverted to crashing as soon as I disconnected the rj45 connector.

Obviously firmware 1.08t has problems, when can we expect a resolution to this please?

Many thanks