Dlm reset?

[Magicukgs]

I’ve read and don’t think it’s possible but I had a new fuse board fitted and the electrician was stopping power and turning back on so loads of stop and staring of the connecting. Use to get 61ish and now down to 50. Not a major issue. Line has been up for 9 days and 22hours. SNR still at 6. Anything I can do or is it a case of waiting only.  Had 60 for years but that was at 3SNR. 

[Magicukgs]

Any update on this. Thanks. 

[amahle-TT]

 Thank you for confirming, we will escalate this for you to a team that will be able to look into this for you and assistant further, thanks.

[Magicukgs]

No we don’t. 

[amahle-TT]

do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example, a care alarm, lifeline, health pendant or fall detector.

[Magicukgs]

 made no difference. Still showing 6 on snr margin. It’s been stable for like 40 days plus now. 

[amahle-TT]

Hi there, can you please reboot your equipment and let us know how it goes, thanks.

[Magicukgs]

So 20 days and no resyncs and still my DLM is not dropping. Is there anyway to get it to drop and increase speeds to what I use to mz?

[sabelo-TT]

@Magicukgs, thank you for holding. So I have managed to investigate this matter have managed to request a DLM reset to Openreach for you. Results after my request was that "Your DLM request has been accepted. It may take up to 30 minutes for the requested profile to be applied" 

Thanks. 

[sabelo-TT]

Thank you for this and kindly allow me a moment to review this on my end. 

[Magicukgs]

Openreach won’t deal with end user so only way is getting an openreach engineer out or some time ago I read that openreach will allowing isps to request a remote DLM reset. Dont know if there doing it.  It’s actually 37 days days now. 

[sabelo-TT]

@Magicukgs, this would require Openreach to change it as we will be unable to do this remotely. If I may double check, have you tried getting in touch with Openreach? 

[Magicukgs]

My VDSL line has been synced for the last 30 days plus and no drops. The SNR is still showing at 6. Is there no way I request a remote DLM reset reset. I’m syncing at 50 and use to get 61. 

[siphosethu-TT]

No, I can't, however if you would like the engineer, we can have it booked for you. Thanks

[Magicukgs]

Ok so you can’t request a remote DLM reset remotely without an openreach engineer being sent out?

[siphosethu-TT]

The system has not detected any issues, if you would like us to book an engineer for you it will be a chargeable as the system didn't pick up any issues. This visit is charged at £75. If the engineer finds the equipment has not been set up correctly or the service is working as it should, the visit will be charged.

The £75 charge also applies if the engineer finds the router or TV set top box has been damaged. Thanks

[Magicukgs]

Ok and you can’t do anything with openreach to set the snr to 3 as per before for the last 2 years…..

[siphosethu-TT]

I've ran test on your services and updated your router along with your master socket, everything on our side seems to be okay. 

[Magicukgs]

Purely looking at the snr set at 6. No other issues. 

[siphosethu-TT]

Can you tell us a bit more about the issue you are reporting.

1. Broadband Issue
2. Telephone Issue
3. Email Issue
4. TV Issue
5. Something Else

Please reply back with 1, 2, 3, 4 or 5 to confirm. Thanks

[siphosethu-TT]

An automated check is in progress to check if the router is able to connect to the Openreach street cabinet. This can take up to 3 minutes to complete. I'll let you know once it's finished. Thanks