Dlm reset?

[Magicukgs]

I’ve read and don’t think it’s possible but I had a new fuse board fitted and the electrician was stopping power and turning back on so loads of stop and staring of the connecting. Use to get 61ish and now down to 50. Not a major issue. Line has been up for 9 days and 22hours. SNR still at 6. Anything I can do or is it a case of waiting only.  Had 60 for years but that was at 3SNR. 

[siphosethu-TT]

No, I can't, however if you would like the engineer, we can have it booked for you. Thanks

[Magicukgs]

Ok so you can’t request a remote DLM reset remotely without an openreach engineer being sent out?

[siphosethu-TT]

The system has not detected any issues, if you would like us to book an engineer for you it will be a chargeable as the system didn't pick up any issues. This visit is charged at £75. If the engineer finds the equipment has not been set up correctly or the service is working as it should, the visit will be charged.

The £75 charge also applies if the engineer finds the router or TV set top box has been damaged. Thanks

[Magicukgs]

Ok and you can’t do anything with openreach to set the snr to 3 as per before for the last 2 years…..

[siphosethu-TT]

I've ran test on your services and updated your router along with your master socket, everything on our side seems to be okay. 

[Magicukgs]

Purely looking at the snr set at 6. No other issues. 

[siphosethu-TT]

Can you tell us a bit more about the issue you are reporting.

1. Broadband Issue
2. Telephone Issue
3. Email Issue
4. TV Issue
5. Something Else

Please reply back with 1, 2, 3, 4 or 5 to confirm. Thanks

[siphosethu-TT]

An automated check is in progress to check if the router is able to connect to the Openreach street cabinet. This can take up to 3 minutes to complete. I'll let you know once it's finished. Thanks

[siphosethu-TT]

Thank you, please bare with me while I run some test on my end.

[Magicukgs]

Openreach hg612b modem with eero wifi. 

[nambuso-TT]

Thank you for confirming, we now need to capture the make and model of your router. This can be found on the back or underneath your router. Can you provide me with this please?

[Magicukgs]

Yes have mobile 

[nambuso-TT]

Will you and anyone who lives with you be able to contact emergency services while your service remain impacted.

[Magicukgs]

No no issues with any of them. 

[nambuso-TT]

Thank you for confirming, I'm just going to run through some questions with you as part of the line tests that I am conducting, do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example, a care alarm, lifeline, health pendant or fall detector.

[Magicukgs]

Yes

[nambuso-TT]

Just to confirm, Are you currently at home, where the TalkTalk service is installed?

[nambuso-TT]

@Magicukgs please allow us time to look into this. I will run few tests on my end to determine how this can be improved. Thanks

[Magicukgs]

No speeds are fine but my dlm snr has gone to 6 which has reduced my sync Is there anything that can be done or just a case of waiting. 

[nambuso-TT]

Thanks so are you experiencing slow speeds when using your internet?