Dlm reset?

[Magicukgs]

I’ve read and don’t think it’s possible but I had a new fuse board fitted and the electrician was stopping power and turning back on so loads of stop and staring of the connecting. Use to get 61ish and now down to 50. Not a major issue. Line has been up for 9 days and 22hours. SNR still at 6. Anything I can do or is it a case of waiting only.  Had 60 for years but that was at 3SNR. 

[Magicukgs]

 

[Magicukgs]

Just one last final update for processes and to understand my asking. I knew my line had been stable at the SNR being at 3 for many years. Obv moved over last Tuesday. Coming up to 10 days and started at 6 and dropping ever since.  This morning I woke up with another resync in the night and a 66mbs sync.  I see my interleave has moved from 4 to 8 but will keep an eye and see if that drops. Doesn’t seem a lot but another 16mbs on downstream was why I was asking for some help. 

[Philile-TT]

@Magicukgs I am sorry to hear that the experience you had has made you move to another provider, diagnostics need to be completed to have the networks team investigate further. 

[Magicukgs]

I had been trying for months to get a resolution and got no where so did end up porting out which I know we all run on openreach hardware so should be no difference. On porting last night I’m now getting 2mb more at 6db. It’s cost me an early cancellation fee which will be covered by my reduced monthly fee and cashback but would have been better if my support request was taking seriously. I’m only 1 customer but I was very happy with talk talk for many years as a service but felt on the phone tech was very time consuming and ended up getting no where. 

[Philile-TT]

Hi @Magicukgs we would have to create a repair case in order to escalate this. 

[ferguson]

Oh right! Sadly, I think that's unlikely. never mind. 

[Magicukgs]

If it can be done before Monday they keep a customer. 

[ferguson]

Is there any point in pursuing this when you are about to switch? Even when FTTC was a major product DLM resets were rarely carried out, save by Openreach engineers. 

[Magicukgs]

 

[Magicukgs]

Spoke to technical and no help. Didn’t know what DLM was/meant. Didn’t know much. Asked to talk to someone senior and was adviced this is the only technical team.  Was offshore so maybe a language barrier. Can I request another remote dlm reset.  

[Philile-TT]

The customer services number is 03451720088 during these hours Monday - Friday 9am - 7pm; Saturday - 9am - 6pm; Sunday - Closed. You need to hold on the line to be transferred to the next available agent. From what I can see this side is that this issue was escalated.  

[Magicukgs]

Yes I’ve done one touch switching and goes live on 11th. As I’ve said to your customer service team this is due to speeds only but I’ve never been able to talk to your tech team as no one ever picks up. 

[Philile-TT]

@Magicukgs just to confirm you have placed a cancellation with our cancellations team? 

[Magicukgs]

This was before 

[Magicukgs]

Right I’ve processed a move to another provider as will be cheaper than getting an openreach engineer out. Talk talk keep calling me and asking me reason to move and I’ve adviced due to speeds and obv new provider is £10 cheaper a month. When they put through to technical team no one picks up and I’m just waiting for ages. New provider is £18.50 a month and talk talk is £27. 

[ferguson]

I bet they never mentioned that when they told you how energy-efficient you'd become!  🙂

[Magicukgs]

Got solar fitted and automatic changeover box for powercuts and bumped me up to 6 when they was fitting it  😂

[ferguson]

OK, I was aware that Sky used what was known as a "fast" profile which did allow a 3 SNR on clean lines. Not TalkTalk though. Perhaps the impending demise of the copper network means that cranking it up is now lower on Openreach priorities. And I note that @sabelo-TT did, unusually, manage to arrange a DLM reset remotely for you. If that hasn't made any difference then I am not sure anything will. But like I said, I have flagged this up again so let's see if the support team come up with.

[Magicukgs]

Yeah it’s the default. I’ve had 3 for the last 7 years with talk talk/ plus net/ Vodafone so always in general had a 62mb sync. Not major but no fttp anytime soon and when we are all using it 50 gets zapped quick. I’ve added a 4.3 and usually had 3. 

[ferguson]

@Magicukgs 

I have re-escalated this for you.

In all honesty though, a downstream SNR margin of 6 is pretty much standard. Have you noticed any major performance drop in your broadband performance in day-to-day usage? Throughput is far more important than sync speed at the end of the day.