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FIbre Support

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Dose HomeSafe works with third-party router?

prescol
Wise Owl
Private Message TalkTalk
Message 3 of 3

Just wondering whether the Talk Talk home shield works with 3rd party rooters which are not TalkTalk, as I have a TP link mesh system and I’m wondering whether I’m still protected with home shield or whether I need to buy their security package.

I'm no expert, i'm just a guy!
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2 REPLIES 2

prescol
Wise Owl
Private Message TalkTalk
Message 1 of 3

Thank you for that quick response Keith, just changed my DNS settings, to the Talk Talk ones. Hopefully that will work out  and save me a bit of money.  I bought the TP link  mesh system as for some reason , even though I’m on G-fast I’m not eligible for the Amazon erro, and I’m not willing to pay the price on Amazon.

I'm no expert, i'm just a guy!
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KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 3

Homesafe requires the use of the TalkTalk network DNS servers, so it may not be tied down to the router. If you can set your TP-Link router to use these DNS servers in its Internet connectivity configuration:-

 

79.79.79.79

79.79.79.80

 

Then give it a try.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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