TP-Link

[TonyWhite]

Good morning,

I wonder whether I could have your help with the following:

I recently had  full fibre and a new router installed  but for reasons of convenience it is now situated further from my computer, TV and the other appliances I use. I consequently purchased 2 TP-Link range extenders. These have successfully been linked to the router using the WPS button but when I try to link my appliances to the extenders using the router's network name followed by _EXT and enter the router's password as per the TP-Link instructions I am unable to get a connection to the extenders.

Is there anything I could do to resolve this issue?

Thanks for your help.

Tony White.

[Debbie-TalkTalk]

Thanks @KeithFrench 

[KeithFrench]

Please login to these TP-Link units  - see below (model numbers will help) and double-check that the SSID (network name) & password are what you expect them to be.

When you try to connect, do you get any error messages & if so please can you provide exact details of them?

The following is from an RE705X, but hopefully, this will be the same on your TP-Link

Log into the extender either via:-

http://www.tplinkrepeater.net 

or its IP address (log into the router to find this out).

and log in with your TP-Link ID or the password you set for the extender.

Go to Settings > System Tools > System Log.
Then save the system log locally on a PC:-

1. Please do not filter the log in any way.
2. Click Save Log to save the system logs to a local disk.

Once you have it, find the approximate date & time in there that you were trying to connect these devices and then please paste it into a PM it to me (to protect your privacy) and I will see if this gives any clues