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FIbre Support

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Dose HomeSafe works with third-party router?

prescol
Wise Owl
Private Message TalkTalk

on ‎15-04-2024 02:57 PM

Message 3 of 3

Just wondering whether the Talk Talk home shield works with 3rd party rooters which are not TalkTalk, as I have a TP link mesh system and I’m wondering whether I’m still protected with home shield or whether I need to buy their security package.

I'm no expert, i'm just a guy!
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prescol
Wise Owl
Private Message TalkTalk

on ‎15-04-2024 03:43 PM

Message 1 of 3

Thank you for that quick response Keith, just changed my DNS settings, to the Talk Talk ones. Hopefully that will work out  and save me a bit of money.  I bought the TP link  mesh system as for some reason , even though I’m on G-fast I’m not eligible for the Amazon erro, and I’m not willing to pay the price on Amazon.

I'm no expert, i'm just a guy!
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KeithFrench
Community Star
Private Message TalkTalk

on ‎15-04-2024 03:23 PM

Message 2 of 3

Homesafe requires the use of the TalkTalk network DNS servers, so it may not be tied down to the router. If you can set your TP-Link router to use these DNS servers in its Internet connectivity configuration:-

 

79.79.79.79

79.79.79.80

 

Then give it a try.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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