Drop outs every 5 to 10 mins

[dannyw13]

Hi

I'm currently getting Internet Drop outs every 5 to 10 mins for a about 5 seconds each time, whilst Im on calls the call will drop for 5 seconds and Come back

This was happening on the talktalk router supplied so I purchased my own router and it's still happening, I believe it's something to do with the open reach side, I tried turning off the g fast modem for 30 mins and back on, it was on for a long while but then the next day it started happening again, could I get this checked please? 

Thanks 

Dan

[Debbie-TalkTalk]

Hi @dannyw13 

That's great, thanks for letting know 🙂

Debbie

[dannyw13]

Hi Debbie

Yes it's perfect now, no drop outs at all

Thanks for the help

[Debbie-TalkTalk]

Hi @dannyw13 

How's the connection been since your last post?

[Debbie-TalkTalk]

Hi @dannyw13 

Thanks for your reply.

We will check in again with you in a few days to see how the connection has been performing.

[dannyw13]

Morning Chris 

All sorted, open reach ended up running a new cable to the master socket, the old wiring had a problem somewhere he said, havnt tested whether it's dropping out yet I will find out when I'm on teams calls

Thanks for the assistance

[Chris-TalkTalk]

Hi Dan,

How are you getting on, is it still not working?

Chris

[Gliwmaeden2]

Staff will be back after the weekend. I'm afraid you won't get further help for now via the forum for this, @dannyw13, before Monday. 

[dannyw13]

Hi Chris 

Got a text from open reach saying they've fixed the issue but still no dial tone on the landline and no internet it's completely dead, what's the next step? 

Thanks 

Dan

[Chris-TalkTalk]

No problem 🙂

[dannyw13]

Sounds good, thanks Chris

[Chris-TalkTalk]

I've checked the fault ticket again and this has now been raised to Openreach as a non-appointed task. Openreach will investigate and may contact you directly if they need to access your home

Chris

[dannyw13]

Ah ok, Thanks Chris, could you let me know when open reach are due to attend when possible please bud

Thanks

[Chris-TalkTalk]

OK thanks, it's just that I couldn't book the engineer because the fault ticket was being updated by someone else, I'll try again a bit later

Chris

[dannyw13]

Thanks Chris, yes an agent in live chat 

[Chris-TalkTalk]

Could I just ask, have you spoken to anyone else at TalkTalk about this, this morning?

Chris

[Chris-TalkTalk]

Line test is showing a disconnection in the network now. I'll raise it to Openreach for investigation

[dannyw13]

Morning, looks like the entire thing isn't working now, no dial tone and no internet

[Chris-TalkTalk]

Thanks. So when you are on a call does the line just go silent for a few seconds? Do you know if the coincides with the broadband connection dropping?

Chris

[dannyw13]

Hi Chris

No the line sounds clear, normal dial tone 

[Chris-TalkTalk]

Hi Dan,

Are you experiencing any problems with your telephone service, any noise on the line?

Chris