Eero router-problem getting my devices to connect
on 10-12-2023 09:21 PM
Message 50 of 50
Good evening, I think I have made a mistake with getting the new eero router. I am getting big problems not being able to get a number of my home devices to connect to the WiFi. I have tried to use the legacy mode and turning off 5ghz.. This is a nightmare. I have an old laptop 15 years plus that connected no problem. I think I need to go back to the old talktalk router. Will talktalk supply me with that?.. I also wish to make it clear that talktalk should highlight this when people are going to purchase the new eero router.. Very unhappy customer.
Many thanks
S.ashford
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49 REPLIES 49
on 15-12-2023 10:37 PM
Message 21 of 50
Hi Keith. I am not able to get it to connect to the route of our Wi-Fi. What I have been trying to achieve is to connect a mesh Wi-Fi extender and then connect a wired ethernet cable. But I am not even able to get the mesh Wi-Fi extender to connect to the erro. I never had any problems with my connections in my whole house before I changed to the erro router.
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on 15-12-2023 10:33 PM
Message 22 of 50
Will it connect to the Eero without the extender being used at all?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 15-12-2023 10:31 PM
Message 23 of 50
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on 15-12-2023 10:24 PM
Message 24 of 50
I would turn the extender off as a trial, because as I said that is not really the way to extend a mesh network, you should use a second Eero. Let's see what TalkTalk say on Monday.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 15-12-2023 10:20 PM
Message 25 of 50
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on 15-12-2023 09:52 PM
Message 26 of 50
No. I still cannot the two devices to connect that I originally spoke about, yes it looks like that. I am on the correct channels now for my Wi-Fi but I am still having problems connecting to the arrow router via my Wi-Fi
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on 15-12-2023 11:55 AM
Message 27 of 50
Hi Musicmadsash,
Can you please retest and let me know if it's now working
Thanks
Chris
Chris, Community Team
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on 14-12-2023 11:47 AM
Message 28 of 50
Apologies for the delay, it's still with our Product Team, I'll let you know as soon as I have an update
Chris
Chris, Community Team
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on 14-12-2023 11:38 AM
Message 29 of 50
Please can I have an update on when my issues is going to get sorted..
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on 13-12-2023 03:10 PM
Message 30 of 50
Thanks, I've passed on these details to our Product Team, I'll let you know when I receive an update
Chris
Chris, Community Team
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on 13-12-2023 02:40 PM
Message 31 of 50
All added Debbie..
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on 13-12-2023 11:59 AM
Message 32 of 50
You can put them in the private notes section - community profile
Thanks
Chris
Chris, Community Team
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on 13-12-2023 11:45 AM
Message 33 of 50
I cant fine ware I need to but my account number and fttp order..debbie
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on 13-12-2023 10:00 AM
Message 34 of 50
Hi Musicmadsash
Please can you add your FTTP order number and account number to your Community Profile, I can then take a look at this for you.
Thanks @KeithFrench
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on 13-12-2023 09:55 AM
Message 35 of 50
The problem is that the Eero is using channel 155 in the 5GHz band and very few devices are compatible with this channel. There have now been quite a number of Eero's doing this, it is a known bug, but there is a fix for it. I will pass this back to the TalkTalk staff on this forum so that they can arrange to get this sorted for you.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 12-12-2023 10:37 PM
Message 36 of 50
Hi Keith.
Screenshots attached.. my network is Oberon.
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on 12-12-2023 03:21 PM
Message 37 of 50
Ah sorry, in that case, I sent you the wrong one. I am dealing with quite a few cases today. I'll PM it to you now.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 12-12-2023 03:19 PM
Message 38 of 50
Thats what you have set me. All about wireshark.. what am I ment to be doing here..
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on 12-12-2023 03:12 PM
Message 39 of 50
I am confused, did I mention Wireshark (I use it a lot), it has all been about WiFi interference from what I can see, or are you trying to investigate something else?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 12-12-2023 03:07 PM
Message 40 of 50
Thanks for this Keith. So I just have to install wire shark and run it on my pc. Is that correct..
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