I have had a huge problem with broadband. experts diagnosed faulty router and said they would send replacement. instead trying to change my package for one I don't want but how can I talk to anyone?
Looking into your account your package has not been changed, however a returns bag and Wi-Fi hub were ordered for you. Which were dispatched on 19/11/2025, I will send you the tracking number via Private message.
Hi there @Desparateforhelp I would love to assist you with your query, just to confirm you were meant to be sent a replacement router, however we are now trying to change your package?
