DLM Reset required

[Jamhawks]

Hi, Please can someone request a DLM reset on my line?
I’ve replaced my master socket (NTE5C MK4) and fixed internal wiring — it’s been stable for over 5 days.

Current sync: 54,999 / 14,999 Kbps
Max attainable: 67,040 / 23,281 Kbps
SNR: 9.1 / 11.9 dB

The line looks banded at 55/15. Please reset DLM so it can re-train to full speed. Thanks!

[Philile-TT]

@Jamhawks I am going to be escalating this, please allow 24 working hours for feedback. 

[Philile-TT]

@Jamhawks thank you for that, please bear with me. 

[Jamhawks]

Here it is again

[Philile-TT]

@Jamhawks I am unable to see the screenshot you have attached. 

[Jamhawks]

This is thre result

[Mandisa-TT]

Great! Kindly use the link that I have provided to run a speed test and please provide a screenshot of the result. Do not log into my connection, please use the link I have provided.

[Jamhawks]

Got it, I can access it

[Mandisa-TT]

I understand, I have sent you a private message with the link, let me know if you are able to access the link.

[Jamhawks]

I havent received an email, I have checked the spam folder. 

[Mandisa-TT]

Thank you, you have been sent an email, please confirm if you have received it and use the link to test.

[Jamhawks]

Yes

[Mandisa-TT]

Do you have access to the device with speed issues at the moment, connected to your TalkTalk WiFi network?

Yes - Able to test device on WiFi
No - Unable to test device on WiFi

[Jamhawks]

Yes its clear of obstruction

[Mandisa-TT]

Is the WiFi Hub clear places so it's signal is not obstructed?

To confirm, check that the router:

• faces outwards into the room it's located in
• is not placed inside a cupboard or other concealed location
• is not on the floor or a low shelf

Yes - the WiFi Hub is clear of obstruction
No - there are obstructions

[Jamhawks]

No

[Mandisa-TT]

A live speed test shows latest WiFi speed to your router being 440.7 MB.

This is a good WiFi speed, above 40.02MB, so indicates there is currently no issue with the WiFi speeds right now.

Is the WiFi Hub located close (within 1 metre) of any large electrical appliances?

Examples of appliances that may cause issues:

• TV
• Set Top Box
• Washing machine, drier and other large appliances
• Microwave

[Jamhawks]

Yes

[Mandisa-TT]

Just to confirm the laptop you are using is ACER.

[Jamhawks]

Both

[Mandisa-TT]

Are the devices you are experiencing problems with connected to the Internet through WiFi or via an Ethernet cable connection, wired directly to your router or a combination of both?