Fibre 35 Speeds Dropping

[Eggbert]

Good Morning,

I started to have issues with my Fibre connection from the last week in May 2023 where my connection started to drop off and my download speeds dropped to 30Mbps, upload speed stayed at 9.0Mbps.

This started to get worse and by the 3rd June where my speeds were now Download 24Mbps upload had dropped to 5.41Mbps.

Since getting fibre in July 2021 I have always had a good connection around 36Mbps and 9.3Mbps.

I had a chat with TalkTalk on the 3rd June, and went through a line test having plugged my router into the test socket. I was advice to have new router sent out.

I have received this router and returned the old one. The new router is connected into the test socket, it has resolved the disconnections but my Connection speeds have not improved they are Download 22.6Mbps and Upload 3.23Mbps. It has been connected for over 10 days now with no speed improvement.

I have also tried my own router but this also runs at the same speed.

Would it possible for you check my line to see if there is a problem with it and try to solve why my speeds have slowed down over the last month.

Thank you for your help.

The TalkTalk router is still in the test socket.

.

[Michelle-TalkTalk]

Hello,

I'm really glad to hear this and thanks for letting us know 🙂

Thanks

[Eggbert]

Good Morning

Yes my speed/connection is still okay.

Thank you 

Regards 

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay in replying. Thanks for confirming 🙂 Is the connection/speed still ok since your last post?

Thanks 🙂

[Eggbert]

Hi

The Openreach Engineer arrived just after eight. He was excellent, really helpful. Went through all the tests and found a fault with my connections in their cabinet down the road. My connection is now back up to speed. I will keep an eye on it to see if it stays at the same and does not drop any connections. I was informed this was non chargable call out as the probelm was with their equipment.

Thank you for all your help.

Regards

[Chris-TalkTalk]

No problem, thanks 🙂

Chris

[Eggbert]

Hi Chris

Thank you for your help.

I will let you know how I get on.

Regards

Andrew

[Chris-TalkTalk]

I've booked the appointment for  June 23 2023, AM (8am - 1pm) - please let us know how you get on

Chris

[Eggbert]

Sent info.

[Chris-TalkTalk]

Hi Eggbert,

I've sent you a PM requesting a little more information 

Chris

[Eggbert]

Thank you 

[Chris-TalkTalk]

OK, I'll book the engineer and get back to you with the details

Chris

[Eggbert]

No I don't.

[Eggbert]

Hi Chris I have got there. Sent you a PM.

Regards

[Chris-TalkTalk]

Do you have a preference for an AM or PM appointment?

Chris

[Eggbert]

I found the PM but it will not send a reply comes up with an error in the message 

Regards

[Chris-TalkTalk]

Just click on your avatar on the top right of your page, then on the envelope icon on the top right of the drop down menu

Chris

[Eggbert]

Hello Chris

How do I look at a PM and reply to it?

Regards 

[Chris-TalkTalk]

Sorry, did you reply to the PM?

Chris

[Eggbert]

Hello 

I have just replied to your email.

Regards

[Chris-TalkTalk]

Hi Eggbert,

If you'd like us to arrange the engineer visit can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
• Confirm your mobile number

I've also sent you a PM to confirm some other details

Thanks

Chris